Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Ernad Sujak

New York,NY

Summary

Friendly professional with many years of experience working as welcoming and inviting presence at high-end apartment buildings. Enthusiastic and helpful customer support staff member catering to specific needs and enhancing overall experiences. I am also skilled in maintenance and repair with background in efficiently resolving issues from minor repairs. Possess advanced knowledge of various tools, equipment, and techniques relevant to job success. Strengths include problem-solving, time management, and ability to work independently or as part of a team to meet operational goals. Contributed to enhancing facility safety and reducing downtime through proactive maintenance strategies and quick response to emergency repair needs.

Overview

7
7
years of professional experience

Work History

Doorman/Security

Emil Kolenovic
New York, New York
06.2022 - Current
  • Greeted residents and guests warmly upon arrival and departure.
  • Assisted residents with luggage and packages as needed.
  • Monitored building entrance for security and safety compliance.
  • Maintained cleanliness of lobby and entrance areas regularly.
  • Provided directions and information to visitors about the building amenities.
  • Collaborated with maintenance staff to report issues promptly.
  • Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
  • Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
  • Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering building or telephoning.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Monitored CCTV systems, responding quickly to any security issues or suspicious activity.

Building Superintendent

Kate Christoferatos
New York, New York
09.2020 - Current
  • Managed daily building operations and maintenance tasks effectively.
  • Conducted regular inspections to identify maintenance needs promptly.
  • Facilitated communication between tenants and property management efficiently.
  • Monitored facilities and identified maintenance and repair needs.
  • Collected rents, deposits and payment of insurance premiums.
  • Assisted tenants with inquiries related to their living environment and provided support when needed.
  • Performed regular walk-throughs of buildings in order to identify potential problems or areas needing improvement.
  • Coordinated with contractors for installation or repair of building systems such as heating, ventilation, air conditioning, plumbing, electrical wiring.
  • Responded quickly to emergencies involving hazardous materials or other safety concerns.
  • Ordered cleaning supplies and maintenance materials to keep appropriate stock of inventory.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Doorman/Maintenance Assistant

Joseph Hili
New York, New York
09.2021 - 05.2022
  • Monitored building access to ensure security and safety protocols were followed.
  • Welcomed residents and guests with a friendly demeanor at the entrance.
  • Maintained cleanliness and organization of lobby and entrance areas consistently.
  • Communicated effectively with residents regarding package deliveries and inquiries.
  • Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
  • Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
  • Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
  • Monitored audio and visual fire alarms and called for attention where required, addressed elevator malfunctions, and alerted service providers of utility outages or repair needs.
  • Enforced safety regulations within the building, such as fire evacuation procedures, health and safety guidelines and emergency response protocols.
  • Maintained high levels of alertness throughout shifts.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Documented maintenance activities in logs for accurate record-keeping.

Porter/Handyman Assistant

Edin Avdic
New York, New York
06.2018 - 01.2021
  • Maintained cleanliness and organization of facilities and common areas.
  • Collaborated with staff to ensure smooth operations during peak hours.
  • Monitored inventory levels of supplies and reported shortages promptly.
  • Performed routine inspections to identify maintenance or cleanliness issues.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Performed basic maintenance and cleaning.
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.
  • Ensured that all areas were kept clean and tidy at all times.
  • Greeted customers and provided assistance with their needs.
  • Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
  • Inspected equipment for proper functioning and reported any issues to management.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Secured buildings by locking rooms and main entrance doors and setting alarms.
  • Traveled to local vendors to pick up supplies or equipment repairs.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.

Education

High School Diploma -

Robert F. Wagner Jr Secondary School For Arts And
New York, NY
06-2018

Health Sciences

LaGuardia Community College
Long Island City, NY

Skills

  • Customer service
  • Maintenance reporting
  • Emergency response
  • Security monitoring
  • Facility maintenance
  • Safety protocols
  • Effective communication
  • Incident reporting
  • Building maintenance
  • Professional appearance
  • Adaptability
  • Professionalism
  • Self-discipline
  • Security camera monitoring
  • Honest and dependable
  • Security protocols

Affiliations

  • Athletic individual who plays sports such as Basketball and volleyball
  • Working out
  • Hiking
  • Traveling

Languages

English
Native/ Bilingual
Spanish
Limited
Serbian
Full Professional

Timeline

Doorman/Security

Emil Kolenovic
06.2022 - Current

Doorman/Maintenance Assistant

Joseph Hili
09.2021 - 05.2022

Building Superintendent

Kate Christoferatos
09.2020 - Current

Porter/Handyman Assistant

Edin Avdic
06.2018 - 01.2021

High School Diploma -

Robert F. Wagner Jr Secondary School For Arts And

Health Sciences

LaGuardia Community College

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