Ernan Sandoval
Winder,GA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 2 years of experience working in busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead position. Ready to help team achieve company goals. Enthusiastic Warehouse Team Lead with 2 years of experience. Committed to quality assurance and detailed inventory management with talent for day-to-day streamlining and close worker supervision. Knowledgeable about safety protocols and Microsoft use.
Overview
3
3
years of professional experience
Work History
Team Leader
Chicos
08.2022 - 01.2025
- Mentored new hires for seamless integration into team, providing guidance on best practices, company policies, and procedures.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Implemented lean management principles to reduce waste within various aspects of warehouse operations-from material handling to time allocation among tasks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Maintained high employee morale by fostering positive work atmosphere and addressing concerns promptly as they arose.
- Picked and packed order items.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Acted as liaison between company departments and warehouse teams.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Maintained top performance standards while working in hot warehouse environment.
- Supervised warehouse operations by managing employees during shifts.
- Trained employees on equipment operation and safety protocols.
- Monitored performance and safety practices of 40-person warehouse department staff.
Customer Service Team Leader
Publix Super Markets Inc
07.2021 - 08.2022
- Focused on providing great customer service
- Leading with example, to inspire all those around
- Take any opportunity and turn it into learning experience
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Opened and maintained 50 customer accounts by recording account information.
Education
Associate of Science - Business Administration And Management
Lanier Technical College
Winder, GA05.2026
High school Diploma -
Apalachee High School
Winder, GA05.2019
Skills
- Proficient in working with team's and always having positive attitude Great at multitasking Able to resolve conflict and come up with best solution available
- Staff Training
- Inventory Monitoring
- Dependable and reliable
- Decision-Making
- Performance Improvement
- Customer Service
- Warehouse functions
- Time Management
- Warehousing functions
- Motivated Team Player
- Mentoring and training
- Warehouse Safety
- Packing and shipping
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Awards
Awarded with being the AVS(Associate Voice Survey) Captain, focused on making associates know they are valued and cared for in the workplace.
Timeline
Team Leader
Chicos
08.2022 - 01.2025
Customer Service Team Leader
Publix Super Markets Inc
07.2021 - 08.2022
Associate of Science - Business Administration And Management
Lanier Technical College
High school Diploma -
Apalachee High School
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