Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Ernesha Haynes

Mount Juliet,TN

Summary

Marine Corps veteran who demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic

Versatile Managing Partner with 4 year track record of maximizing profits by reducing costs and building new revenue. Focused on improving productivity. Entrepreneurial and hardworking mindset. Decisive leader and strategic planner with a resilient and forward-thinking approach.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Assistant General Manager

Shake Shack
03.2023 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Developed and maintained relationships with customers and suppliers through account development
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations

Executive Chef

Kitchen Social
04.2022 - 01.2023
  • Oversaw business operations, inventory control and customer service for restaurant
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity
  • Verified compliance in preparation of menu items and customer special requests
  • Modified menus, controlled food costs, oversaw quality, sanitation and safety processes
  • Developed kitchen staff through training, disciplinary action, and performance reviews
  • Increased profits and efficiency 5% by building optimal inventory control model

Managing Partner

Bonefish Grill
10.2018 - 04.2022
  • Invited to participate in Managing Partner program through connections made while working at Applebee's
  • Successfully graduated Managing Partner Program and offered to run own store after months of training and going to different establishments with various volumes
  • Established and implemented business procedures and process improvements
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Reduced costs by 3%, managed delivery schedules, and performed risk analysis to improve overall profitability
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures

Certified Forklift Operator

Pepsico Inc.
07.2017 - 10.2018

FOH & BOH Manager

Applebee's Neighborhood Grill
07.2012 - 06.2017

    BOH Manager Indian Springs, OH

    January 2015- June 2017

  • Followed operational procedures and enforced product standards, quality and consistency
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Worked as Manager on Duty handling both front and back of house simultaneously
  • Maximized quality assurance by completing frequent line checks
  • Weekly met with kitchen staff to discuss AVT and areas of opportunity

    • FOH Manager Indian Springs, OH

    January 2013- January 2015

  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies

    • BOH Manager Picayune, MS

    July 2012- January 2013

  • Promoted to management after six months of simultaneously working back and front of house
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 11% food waste reduction

Motor Transport Operator (3531)

United States Marine Corps
04.2008 - 07.2012
  • Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
  • Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations
  • Patrolled and monitored all property areas by operating company vehicle
  • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations

Education

GED -

Cuyahoga Community College
Cleveland, OH
12.2015

High School Diploma -

White Dove Fellowship & Inner Beauty Educators
Harvey, LA
06.2007

Skills

  • Food production management
  • Staff management
  • Inventory controls
  • Performance optimization
  • Natural leader
  • Strong work ethic
  • Service-oriented
  • Problem-solving
  • Kitchen staff coordination
  • Order accuracy
  • Safe food handling
  • Team Leadership
  • Business Planning
  • Business Development Expertise

Certification

  • National Registry of Food Safety Professionals Certified Food Safety Manager Certification - valid until 06/14/2021
  • ServSafe Alcohol Certification - valid until 11/03/2020
  • ServSafe Food Protection Manager Certification - valid until 07/03/2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant General Manager

Shake Shack
03.2023 - Current

Executive Chef

Kitchen Social
04.2022 - 01.2023

Managing Partner

Bonefish Grill
10.2018 - 04.2022

Certified Forklift Operator

Pepsico Inc.
07.2017 - 10.2018

FOH & BOH Manager

Applebee's Neighborhood Grill
07.2012 - 06.2017

Motor Transport Operator (3531)

United States Marine Corps
04.2008 - 07.2012

GED -

Cuyahoga Community College

High School Diploma -

White Dove Fellowship & Inner Beauty Educators

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Ernesha Haynes