Erneshia Camay Reynolds
Ardmore,Pa
Summary
Dynamic professional with a solid track record in leadership and problem-solving, experienced. Known for enhancing customer experience through exceptional customer service, organizational skills and software proficiency. Highly adaptable with strong communication skills, achieving significant improvements in team performance and client/patient satisfaction. Seeks to leverage diverse expertise to drive further success in future roles.
Overview
15
15
years of professional experience
Work History
Personal Fitness Trainer
Independant
Philadelphia, PA
06.2023 - Current
- Educate members on the importance of health and well-being by explaining the benefits of exercise and methods to obtain maximum results.
- Monitored clients' progress, assessed weaknesses, and adjusted training plans accordingly, depending on fitness goals.
- Lead, instruct, and motivate individuals during cardiovascular exercise, strength training, and stretching activities.
Lead Patient Associate Front Desk and Call Center
Albert Einstein Medical Center/Jefferson Hospital
Elkins Park, Pa
07.2018 - 07.2023
- Greeted patients and visitors in a courteous and professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Patient Service Representative
The Children's Hospital of Philadelphia
Philadelphia, Pa
08.2013 - 07.2018
- Scheduled and rescheduled patient appointments and procedures.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Teller
PNC Bank
Philadelphia, Pa
10.2009 - 08.2013
- Provided exceptional customer service while accurately processing routine transactions.
- Received and counted daily inventories of cash, drafts and checks.
- Issued and redeemed money orders, cashier's checks, traveler's checks, and savings bonds.
Education
Some College (No Degree) - Health Care Studies
Community College of Philadelphia
Philadelphia, PaSome College (No Degree) - Psychology
Cheyney University of Pennsylvania
Cheyney, PaSkills
- Leadership
- Time management
- Critical thinking
- Problem solving
- Proactive
- Coachable
- Adaptability
- Communication skills
- Organizational skills
- Attention to detail
- Software Proficiency (Epic, AeCIS)
Volunteer Experience
- Group Fitness Trainer for all Levels and ages, 06/22-05/23
- Head Coach, Mt. Airy Bantams Youth Cheerleading Association, 08/09, 04/18
- Director, Mt. Airy Bantams Youth Cheerleading Association, 08/18-04/22
Timeline
Personal Fitness Trainer
Independant
06.2023 - Current
Lead Patient Associate Front Desk and Call Center
Albert Einstein Medical Center/Jefferson Hospital
07.2018 - 07.2023
Patient Service Representative
The Children's Hospital of Philadelphia
08.2013 - 07.2018
Teller
PNC Bank
10.2009 - 08.2013
Some College (No Degree) - Health Care Studies
Community College of Philadelphia
Some College (No Degree) - Psychology
Cheyney University of Pennsylvania
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