Ernest Aguirre

• Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
• Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
• Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
• Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
• Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
• Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
• Developed innovative cocktail menus that attracted new patrons and increased overall sales.
• Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
• Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
• Demonstrated commitment to continuous learning through attending industry conferences, workshops, and seminars to stay current with the latest trends and best practices in bar management.
• Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
• Collaborated with management to create promotional events that drew in new customers and boosted revenue.
• Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.
• Conducted regular staff meetings to provide updates on company policies, share successes, and discuss areas for improvement.
• Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
• Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
• Cultivated an enjoyable atmosphere by curating appropriate music playlists that catered to various demographics visiting the establishment.
• Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
• Mentored junior staff members, fostering a positive work environment and promoting professional growth.
• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.

Managed and motivated employees to be productive and engaged in work.

• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Increased profit by streamlining operations.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Implemented quality control systems that boosted overall product consistency and reliability.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.

• Provided customer service over the phone and via secure messages to assist members with online banking, completed electronic monetary transfers, auditing and issued stop payments for ACH and paper checks, verified suspicious fraud activity on the program Visa DPS, guided members through their online banking services, submitted loan applications for Home Equity, Auto Purchase/Refinance, Lines of Credit, Personal Loans and Credit Cards using the DLC Program, reviewed credit reports from Experian, submitted debit card fraud and non-fraud disputes, completed loan due date changes and alternate loan payments on the program Symitar, trained new and existing call center representatives on various credit union policies and procedures, assisted with the launch of online banking Bold Chat, trained call center and branch representatives when taking loan applications on the program DLC, trained call center representatives on loan products and auxiliary products, certified Mortgage Lending Originator, created various loan templates to expedite the loan funding process, created various loan guides to assist in the training process, funded loans using the program Docusign
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with customers through high levels of customer service.
• Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Made approval and denial recommendations by determining accurate risk levels.
• Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
• Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
• Approved or denied loans based on established criteria and underwriting guidelines.
• Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
• Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
• Worked with processing team members to communicate errors and obtain missing information for current applications.
• Maintained open lines of communication with internal stakeholders such as processors, closers, and sales representatives to ensure a seamless mortgage underwriting process.
• Supported the loan origination team by providing expert knowledge and guidance on complex underwriting scenarios, enabling well-informed decisions in challenging cases.
• Achieved high levels of accuracy in data entry and analysis, ensuring streamlined processes throughout the mortgage underwriting lifecycle.
• Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
• Enhanced risk assessment accuracy by conducting thorough reviews of credit reports, employment history, and income verification documents.
• Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
• Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
• Reviewed appraisals and title documents to verify accuracy and completeness.
• Examined credit reports, financial statements and tax returns to determine repayment capability.
• Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
• Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
• Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
• Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
• Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
• Built strong relationships with lenders, brokers and clients for constructive communications.
• Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
• Increased customer satisfaction through timely communication and efficient handling of loan applications.
• Demonstrated sound decision-making skills when assessing borrower eligibility based on financial stability, creditworthiness, and collateral value.
• Developed strong working relationships with external vendors for efficient management of property appraisals and title searches.
• Reduced processing time for mortgage applications through diligent management of underwriting tasks.
• Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
• Collaborated with loan officers to clarify applicant information and expedite the underwriting process.
• Contributed to policy updates by staying current on market trends and sharing insights with the underwriting team.
• Maintained orderly records of all completed mortgage transactions, facilitating easy retrieval for future reference or audits.
• Balanced competing priorities effectively to meet strict deadlines for multiple loan applications simultaneously.
• Discussed credit reports and asset management with borrowers to foster understanding of loan processes.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Developed and maintained relationships with customers, lenders and other third parties.
• Monitored pipelines to track and log status of loans.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Compiled closing packages for drafting and presentation accuracy.

• Provided customer service over the phone to team members and business associates, completed electronic monetary transfers, monitored business, debit and credit card activities on the program Visa DPS, processed debit and credit card fraud and non-fraud disputes, monitored ATM activity and dispatched maintenance teams to sites as necessary, performed daily audits on ATM transactions to verify balancing, performed auditing on Visa debit and credit card distributions according to Visa regulations and requirements, worked closely with management and senior leadership to make changes within the department to increase efficiency and productivity, was primary in creating new departmental procedures that were implemented company-wide, assisted Loss Prevention in researching potential 'scams', verified check images using the program Documentum, faxed check images to other financial institutions when requested, worked closely with Accounting to audit the Card Services Department general ledgers, created journal vouchers to balance general ledgers
• Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
• Trained new team members, sharing best practices and ensuring consistent service standards across the department.
• Streamlined service processes for increased efficiency and improved customer experiences.
• Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
• Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
• Collaborated with cross-functional teams to develop and implement service improvements.
• Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
• Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
• Monitored key performance indicators, making data-driven decisions to improve overall service levels.
• Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.
• Supported company growth by effectively managing an expanding client portfolio without compromising on quality or responsiveness.
• Reduced client wait times by implementing efficient scheduling strategies and streamlining workflows.
• Conducted regular performance reviews, identifying areas of improvement and coaching staff towards professional growth.
• Implemented new technologies, optimizing service operations and enhancing communication between departments.
• Developed comprehensive training programs designed to enhance skill sets of both new hires as well as experienced employees within the organization.
• Maintained detailed records of all client interactions, ensuring accurate documentation for billing and tracking purposes.
• Coordinated with suppliers to secure cost-effective inventory contracts while maintaining high-quality standards for all products/services provided.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Wrote and revised maintenance procedures.

• Started off as Host for 8 months then promoted to server
• Trained in customer service, Menu memorization, training of new employees, money handling, and seating zones
• Reason for leaving: Job termination due to store closure.

• Started off as a Barista, promoted to Learning Coach, and then promoted to Shift Lead
• Trained in key zoning techniques, drink recipes, customer services, sales, the training of new employees, money handling, money deposits, and closing of the store
• Reason for leaving: Job termination due to store closure.