Ernest Brown

• Open and close store
• Ensured compliance with all state laws regarding alcohol and tobacco sales.
• Cash handling accuracy(tills, store change fund and bank deposit preparation
• Delegate daily projects to employee's
• Stock products
• Daily paperwork
• Employee and task delegation
• General housekeeping
• Receiving delivery trucks and vendor deliveries
• Store recovery process
• Exceptional customer service

• Forecasted product requirements and organized merchandise
• Maintained accurate records of customer orders and payments.
• Demonstrated product capabilities and provided technical support to customers.
• Provided every customer with comprehensive assistance through merchandise selection and completion of projects
• Assisted homeowners and filing claims when deemed necessary
• Met with and negotiated with insurance adjusters based on HAAG regulations, on behalf of customer
• Addressed questions and customer concerns promptly and efficiently

• Supervised, trained, and developed team members, enhancing their performance and professional growth.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Worked closely with sales associates to complete tasks.
• Managed inventory levels of supplies required for daily operations.
• Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Stacked and staged products on pallets or in bins according to established procedures.
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Planned and led team meetings to review business results and communicate new and ongoing priorities
• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Worked at multiple locations for Home Depot (Houghton Lake, Melvindale and Fort Gratiot)

Started doing my own jobs around 2000. Started out doing odd jobs for friends and family and turn into various projects throughout the years!

• Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
• Sold and performed all labor
• Estimated costs of materials to build, repair, or replace each project
• Continuous interaction with customers pertaining to every aspect of each project