Ernest Brown III
Euless
Summary
I am actively seeking a Customer Service or Audio Production position. I have strong multitasking skills and the ability to effectively communicate with customers.
Efficient task handler Adaptable to change Outgoing Tech Savvy
Overview
2026
2026
years of professional experience
Work History
Army
US Army
05.2025 - 08.2025
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Product Technician
Aaron’s Rental
01.2012 - 01.2017
- Starting Position: Product Technician (1 years later), Promoted to Accounts Management.
- Delivering Furniture
- Technical support (any merchandise)
- Accepted Payments (EFT Credit Card)
- Cash Management
- Customer Relations
Records Retention
Alcon/Manpower
01.2011 - 01.2012
- Position: Records Retention
- Data Entry
- Filing
- Account Management
Package Handler
Fed Ex
01.2010 - 01.2011
- Position: Package Handler
- Handling Incoming and Outgoing Product.
Courtesy Clerk
Kroger’s
01.2008 - 01.2011
- Starting Position: Courtesy Clerk (7 months later), Promoted to Cashier (1 year later), Promoted to Customer Service Rep.
- Customer Service
- Bagging groceries
- Cash Management
- Data Entry
Courtesy Clerk
Albertsons
01.2007 - 01.2008
- Starting Position: Courtesy Clerk, Promoted to Cashier (3 months later), Promoted to Customer Service Rep.
- Customer Service
- Bagging groceries
- Cash Management
- Data Entry
IT Support for Broadcasting
Daystar Television Network
2016 - 2025
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Managed high levels of call flow and responded to technical support needs.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Diploma -
Eastern Hills High School
01.2010
Bachelor's Degree - Audio Production
Full Sail University
08.2025
Associates Degree - Biblical Theological Studies
Calvary Cathedral
01.2018
Certificate - Biblical Theological Studies
NBIC Bible Institute
01.2016
Computer Engineering, Music
TCC Tarrant County College (South Campus)
01.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Army
US Army
05.2025 - 08.2025
Product Technician
Aaron’s Rental
01.2012 - 01.2017
Records Retention
Alcon/Manpower
01.2011 - 01.2012
Package Handler
Fed Ex
01.2010 - 01.2011
Courtesy Clerk
Kroger’s
01.2008 - 01.2011
Courtesy Clerk
Albertsons
01.2007 - 01.2008
Bachelor's Degree - Audio Production
Full Sail University
Associates Degree - Biblical Theological Studies
Calvary Cathedral
Certificate - Biblical Theological Studies
NBIC Bible Institute
Computer Engineering, Music
TCC Tarrant County College (South Campus)
IT Support for Broadcasting
Daystar Television Network
2016 - 2025
Diploma -
Eastern Hills High School
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