Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ernest Camarena

Manor,Texas

Summary

Accomplished professional operations leader with a progressive Revenue Cycle background and proven experience at a regional level. Keeps teams and operational systems efficient and forward-thinking with skilled day-to-day management and long-range planning. Results-driven and focused on continuous optimization and development.

Overview

16
16
years of professional experience

Work History

Director of Client Services

Receivable Solutions Inc
02.2024 - Current
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
  • Developed customizable reporting tools and dashboards to generate client, revenue and internal intelligence reports.
  • Monitor key performance indicators (KPIs) related to revenue cycle management.
  • Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
  • Established performance and service goals and held associates accountable for individual performance.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Managed existing and developed new client relationships, identifying risk, and growth opportunities.
  • Implemented and monitored operational processes to support contractual obligations resulting in increased revenue and client retention.

Area Manager of Operations

Parallon
01.2016 - 01.2024
  • Analyzed results of operational performance reports and formulated action plans to address Medicaid Eligibility issues.
  • Helped coordinate company inventory control and shrink strategies and priorities to increase profitability.
  • Assessed staffing needs regularly to gear up effectively for forecasted demand due to changing market conditions and seasonal strategies.
  • Developed and implemented successful systems to track and manage expenses for effective budget administration.
  • Recommended and implemented procedural changes to enhance Medicaid Eligibility services for hospital patients.
  • Evaluated training needs and conducted performance reviews to drive staff development.
  • Supported HR initiatives by connecting with employees and actioning staff feedback.
  • Oversaw daily revenue cycle operations across Austin, El Paso, and New Mexico markets, focusing on efficiency, KPIs, team collaboration, and process improvements.
  • Resolved problems, provided open communication, and recommended discipline and terminations.
  • Managed daily operations and monitored activities to guarantee compliance with company policies.

Team Lead Patient Benefits Advisor

The Outsource Group
01.2014 - 01.2016
  • Communicated with team members on job functions, responsibilities, and financial goals.
  • Supervised team of 8 employees to maintain optimal performance and consistent operations.
  • Provided daily direction to team members to achieve departmental goals.
  • Coached team members to maintain positive, friendly attitudes and behaviors.
  • Assisted team members on appropriate application of Medicaid Eligibility policies and procedures.
  • Led and coached team to provide consistent, fast service.
  • Coached team to develop skills and overcome weaknesses to reach goals.
  • Trained employees to follow standard work processes and learn role-specific skills.
  • Assisted with delivering new hire orientation programs and certification training.
  • Scheduled and planned daily tasks, training and development for team members.

Patient Benefits Advisor

Resource Corporation of America
11.2009 - 01.2014
  • Conducted eligibility screenings with unfunded hospital patients to determine eligibility for Government & Third-Party programs such as Texas Medicaid, ACA/marketplace, and Social Security Disability, to assist throughout the application process.
  • Building relationships and providing excellent customer service to patients, patient families, partner staff, agencies and peers to help facilitate applications.
  • Communicating, clearly and effectively both orally and in writing.
  • Documented detailed notes in hospital operational systems such as Meditech, Artiva, and PME to track patient interactions and application status' while practicing and abiding by HIPAA laws.
  • Handled complex application cases to reach positive outcomes.
  • Engaged with patients to understand needs, resolve issues, and answer Medicaid Eligibility questions.
  • Managed time by prioritizing workload and handling multiple tasks simultaneously.

Education

BBA - Finance

Concordia University of Austin
Austin, TX
05-2026

Skills

  • Revenue Cycle Management
  • Financial management
  • Performance management
  • Data analysis
  • Process optimization
  • Client relationship and retention strategies
  • Recruiting and Onboarding
  • Staff management
  • Managing operations and efficiency
  • Transformational Leadership
  • Excellent communication
  • Brand awareness

Languages

Spanish
Professional Working

Timeline

Director of Client Services

Receivable Solutions Inc
02.2024 - Current

Area Manager of Operations

Parallon
01.2016 - 01.2024

Team Lead Patient Benefits Advisor

The Outsource Group
01.2014 - 01.2016

Patient Benefits Advisor

Resource Corporation of America
11.2009 - 01.2014

BBA - Finance

Concordia University of Austin

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