Ernest Cerna
Del Valle,TX
Summary
Reliable Driver and Warehouse Order specialist known for high productivity and efficient task completion. Specialize in safe driving practices, inventory management, and order fulfillment ensuring smooth warehouse operations. Strong organizational skills, time management, and teamwork enable success in fast-paced environments. Excel at communication and problem-solving to meet diverse customer needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver, Warehouse Orders
National Tire Warehouse
Pflugerville, Texas
04.2019 - Current
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Followed established safety procedures when loading and unloading freight from delivery trucks.
- Delivered goods to specified destinations in a timely manner.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Operated pallet jacks to move inventory within the warehouse.
- Adhered to all applicable traffic laws while operating commercial vehicles.
- Ensured cargo was secured properly in accordance with company policy and DOT regulations.
- Recorded discrepancies and damages to inventory and reported findings to supervisor.
- Presented order bills and collected payments for deliveries.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
Vehicle Service Attendant
Hertz Car Rental
Del Valle, TX
10.2015 - 04.2019
- Performed daily check-in and check-out of vehicles, including inspection for damage and cleanliness.
- Maintained accurate records of maintenance activities on each vehicle.
- Ensured all necessary paperwork was completed accurately in accordance with company policies.
- Adhered to all safety protocols when handling hazardous materials such as gasoline or motor oil.
- Reported any damages found during inspections to management immediately.
- Completed all required paperwork accurately and in a timely manner.
- Verified that returned vehicles were in good condition before entering back into inventory.
- Maintained a clean work environment in the service area.
- Operated car washes to clean vehicles.
Customer Service Representative
Dollar and Thirfty
Del Valle, TX
03.2013 - 10.2015
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
London B. Johnson
Austin, TXSkills
- Order Picking
- Warehouse Safety
- Product verification
- Loading and unloading
- Route Planning
- Customer Service
Languages
Spanish
Professional
Certification
- DOT CERTIFIED
- FORKLIFT CERTIFIED
Timeline
Driver, Warehouse Orders
National Tire Warehouse
04.2019 - Current
Vehicle Service Attendant
Hertz Car Rental
10.2015 - 04.2019
Customer Service Representative
Dollar and Thirfty
03.2013 - 10.2015
London B. Johnson
- DOT CERTIFIED
- FORKLIFT CERTIFIED
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