Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ernest Cervantez

Shafter,CA

Summary

Dynamic business leader with a proven track record at EHS&Sons Inc., excelling in operations management and documentation. Successfully improved customer satisfaction and streamlined processes, enhancing efficiency. Skilled in hiring and business planning, fostering a collaborative environment that drives team performance and achieves organizational goals.

Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Owner/Operator

EHS&Sons Inc.
10.2013 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
  • Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Increased overall business efficiency by streamlining operational processes and implementing new technologies.
  • Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
  • Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
  • Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Implemented sustainable practices, reducing environmental impact.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Completed preventive maintenance checks and basic repairs to vehicles.

Owner

Ernie's Handyman Service
04.2004 - 10.2013
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
  • Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Achieved significant savings by renegotiating contracts with key vendors.
  • Boosted annual sales with launch of e-commerce website, expanding market reach.
  • Diversified product offerings to meet changing customer needs and tap into new markets.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
  • Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
  • Designed promotional materials to increase brand awareness in local community.
  • Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
  • Ensured compliance with all regulatory requirements, avoiding penalties and fines.
  • Streamlined business operations for enhanced efficiency by introducing state-of-the-art inventory management system.
  • Invested in technology upgrades to streamline operations and improve customer experience.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Expanded business into new markets, cond
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Quality Control Inspection Supervisor

Guy Chaddock & Co.
01.2001 - 09.2003
  • Optimized resource allocation by analyzing workload data and adjusting schedules accordingly.
  • Enhanced inspection efficiency with the introduction of advanced tools and equipment.
  • Maintained detailed records of all inspections, facilitating easy identification of recurring issues and trends.
  • Conducted root cause analysis for reported defects, leading to targeted improvements in production processes.
  • Managed incident reporting system, ensuring timely responses to any identified discrepancies or nonconformities.
  • Evaluated existing inspection procedures and recommended updates as needed based on industry bestpractices.
  • Spearheaded continuous improvement initiatives aimed at streamlining workflows and reducing waste within the department.
  • Mentored junior inspectors, fostering a culture of continuous learning and professional growth within the team.
  • Coordinated daily shift activities, assigning tasks according to inspector expertise and project priorities.
  • Developed comprehensive training programs for new inspectors, ensuring consistent results across the team.
  • Increased customer satisfaction by consistently delivering products that met or exceeded quality standards.
  • Established cross-functional collaboration with other departments to address potential quality issues early in the production process.
  • Improved product quality by implementing stricter inspection protocols and guidelines.
  • Reduced production defects by closely monitoring team performance and providing regular feedback.
  • Collaborated on internal audits, identifying opportunities for improvement within various areas of the organization related to quality control practices.
  • Implemented corrective action plans to resolve identified quality concerns, preventing further occurrences.
  • Communicated with production team members about quality issues.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Collaborated with production staff to establish and meet quality standards
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Completed precise measurements using special tools.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Established and tracked quality department goals and objectives.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Recorded, analyzed, and distributed statistical information.
  • Determined quality department standards, practices, and procedures.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Inspected products and worker progress throughout production.
  • Implemented new quality assurance and customer service standards.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Reported production malfunctions to managers and production supervisors.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.

Education

High School Diploma -

Marina High School
Huntington Beach, CA
06-1984

Skills

  • Operational efficiency management
  • Comprehensive documentation skills
  • Staffing solutions
  • Effective business planning

Accomplishments

  • Documented and resolved Color Match issues which led to Getting furniture color corrected
  • Documented and resolved Finish on Furniture which led to Finish being corrected.
  • Achieved Obtaining my Contractors License by completing Contractor School with accuracy and efficiency.

Certification

  • California State Contractors License, EHS & Sons Inc. - 2013
  • General Contractor License - 2013

Languages

English
Professional Working

Timeline

Owner/Operator

EHS&Sons Inc.
10.2013 - Current

Owner

Ernie's Handyman Service
04.2004 - 10.2013

Quality Control Inspection Supervisor

Guy Chaddock & Co.
01.2001 - 09.2003

High School Diploma -

Marina High School

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