Ernest Chagoya
Summary
Results-oriented Director of Operations with years of experience, creating strategic alliances with organizational leaders to effectively align with and support key business initiatives. Seeking position in upper-level management to leverage strong leadership and profitability skills within an organization.
Overview
15
15
years of professional experience
Work History
Multi-Unit Area Director
Sonic Let's Shake
San Antonio, Texas
12.2021 - 04.2022
- Backed the operations of general managers within 6 Sonic drive ins
- Developed appropriate action plans to solve unfavorable sales and or financial trends
- Responsible for helping the managers recruit, train, and look for talented crew members to move up into management roles
- Utilized Hirebridge, Indeed, and other web sites to recruit managers and employees
- Knowledge in Oracle based Micros point of sale system in generating reports to drive the business in a positive direction
- Lessened the stress for the managers by providing support when shorthanded by developing crew leaders
- Drove business in a positive direction by focusing on basic operations
- Made the job enjoyable for the managers and crew members by focusing on their needs
- Took half of my market from negative sales into positive growth
Sales & Leasing Consultant
Cavender Buick GMC West
San Antonio, TX
07.2019 - 12.2021
- Encourage cross-selling of additional products and services through relationship-building and acquire understanding of customer business needs
- Negotiate vehicle prices and secure financing for customers
- Prepared purchase vehicles and complete final delivery
- Demonstrate vehicles and features, and conduct test drives
- Offer comprehensive knowledge of vehicle operations and brand features
- Meet customers on lot and in showroom to discuss available vehicles and options
- Respond to customer inquiries via telephone, e-mail, and text
- Assist customers by answering questions and fulfilling requests
- Greet customers and help with product questions, selections, and purchases including in-store and e-service transactions
- Implement up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Director of Operations
Bill Miller Bar-B-Q
San Antonio, TX
05.1982 - 12.2018
- Led business operations and collaborated directly with President, Owners, 17 Area Managers, and Director of Human Resources to ensure effective operations and financial procedures are in place
- Exceeded projected sales annually within 79 multi-stores in San Antonio, Corpus, and Austin
- Created and implemented strategic business planning for profitable growth maintaining averages of 5%+ with customer count improving 5%+ annually
- Improved training initiatives for all personnel levels, including area managers by building highly exclusive culture to ensure employees thrive to their full potential
- Reviewed financial reports and adjusted business expenditures to promote profitability
- Developed business strategy systems and procedures to improve quality and efficiency
- Administered day-to-day actions of business to ensure smooth operations such as: quality of food, speed of service, restaurant environment, and cleanliness of stores in compliance to safely regulations
- Examined and evaluated operational departments identifying and targeting opportunities for improvement
- Assisted area managers in meeting sales, labor objectives, and marginal goals to increase profitability and control cost
- Established policies to promote company culture and vision
- Provided staff members with support and training to achieve top customer satisfaction
- Proficiently operated restaurant including internally, externally, and point of sales systems
- Performed marketing skills to promote growth
- Completed new store openings with veteran employees to ensure positive outcome
Education
Bachelor of Arts - Economics & International Relations
St. Mary's University
San Antonio, TX1990
Skills
- Strong leadership and communication abilities
- Forecasting and planning
- Conflict resolution
- Teamwork and collaboration
- New product / service launch
- Strategic planning and execution
- Recruitment
- Business development
- Customer service oriented
- Financial oversight
- Restaurant Operations
- Merchandising expertise
- Acquiring clients
- Sale expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Multi-Unit Area Director
Sonic Let's Shake
12.2021 - 04.2022
Sales & Leasing Consultant
Cavender Buick GMC West
07.2019 - 12.2021
Director of Operations
Bill Miller Bar-B-Q
05.1982 - 12.2018
Bachelor of Arts - Economics & International Relations
St. Mary's University
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