Ernest Chaidez
Phoenix,AZ
Summary
Seeking a dynamic position in an organization where I can leverage my versatile skills to strategize, implement, and refine projects, contributing to achieving the company's objectives
Overview
7
7
years of professional experience
Work History
Associate Product Delivery
J.P. Morgan
Phoenix, AZ
05.2022 - Current
- Collaborated with cross-functional teams to plan and execute projects, utilizing epics and user stories for effective project management.
- Led the refinement of user stories and epics to ensure comprehensive coverage of functional and non-functional requirements, ensuring clear project scope definition.
- Managed QA testing processes, resolving defects to uphold high-quality deliverables and enhance customer satisfaction, while minimizing production issues.
- Analyzed business requirements to develop data models and specifications, facilitating data-driven decision-making and efficient reporting solutions.
- Proficiently understood complex business requirements, effectively communicating changes to the development team to ensure clarity of project goals.
- Utilized internal tools (JIRA and Confluence) for sprint planning and project management, enhancing project tracking and team collaboration.
- Played a pivotal role in overseeing integrated QA testing, defect resolution, and ensuring smooth production deployment, leading to on-time project delivery and reduced post-deployment issues.
Operations Support Specialist
J.P. Morgan
Phoenix, AZ
09.2020 - 05.2022
- Executed high-volume, time-sensitive loan-related tasks with precision and efficiency.
- Cultivated professional relationships with internal and external business partners to ensure seamless operations.
- Ordered third-party documents, including homeowners insurance, employment verification, and payoff information, adhering to strict timelines.
- Ensured completeness of vendor orders and invoices in applicant files, maintaining accuracy and compliance.
- Conducted thorough reviews to ensure regulatory compliance and adherence to internal policies, mitigating risks.
- Processed documents for each loan meticulously, verifying accuracy and completeness to uphold quality standards.
- Managed workload efficiently, meeting specified turn-around times through report-based pipeline management strategies.
Patient Acquisition
OptumCare
Phoenix, AZ
09.2017 - 09.2020
- Qualified potential Medicare insurance leads for eligibility with precision and expertise.
- Created clear and easy-to-comprehend job aids to streamline processes and enhance efficiency.
- Demonstrated subject matter expertise across all lines of business and department processes.
- Resolved complex issues with exceptional customer service and active listening skills, ensuring high satisfaction levels.
- Generated reports for over 500 active campaigns across multiple lines of business.
- Monitored and analyzed reports to identify issues and discrepancies, proactively addressing them.
- Effectively communicated key findings from analysis to stakeholders, facilitating informed decision-making.
- Ensured timely creation and submission of daily, monthly, and annual reports, maintaining compliance and accountability.
Education
Estrella Mountain Community College
05.2016
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Advanced knowledge of Jira for project management
- Expertise in mortgage loan processes
- Excellent verbal and written communication abilities
- Strong problem-solving and solution implementation skills
- Bilingual proficiency in English and Spanish
- Proven aptitude in conflict resolution and consensus-building
- Fast learner with a deep understanding of complex business processes
- Familiarity with user acceptance testing protocols and agile methodologies
- Over 2 years of product management experience
Timeline
Associate Product Delivery
J.P. Morgan
05.2022 - Current
Operations Support Specialist
J.P. Morgan
09.2020 - 05.2022
Patient Acquisition
OptumCare
09.2017 - 09.2020
Estrella Mountain Community College
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