Ernest Coursey Jr.
Riverview,FL
Summary
Highly organized, goal driven professional with comprehensive operational, interpersonal, and analytical abilities. I’m skilled in leading and collaborating with teams of cross-functional professionals to drive progress while balancing a high volume of demands and deadlines. Expertise in computer program operations, communication, customer service, teamwork, and building consensus through proactive stakeholder engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Tampa, FL
09.2023 - Current
- Provided safety and amazing customer service.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Observed patrons and customers to quickly address security situations.
Sales Representatives
Basspro Shop
Tampa, FL
04.2023 - 10.2023
- Provide excellent customer service
- Provide knowledgeable and willingness to help and assist.
- Conducted market research to identify potential customers and their needs.
- Recommended changes in products and services based on customer feedback.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Used CRM database to track referral and appointment data.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Collaborated with other departments such as marketing, finance, logistics.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Leveraged CRM system to manage sales activities and track sales performance.
Right of Way Agent
Team Fishel
Tampa
01.2022 - 04.2023
- Identify land/property ownership from public records
- Review, and analyze titles and negotiate the acquisition of utility right of way
- Read engineering designs and survey data
- Serve as liaison between internal departments, and customers, in support of right of way activities.
- Conducted field visits to identify physical features that may affect project design or construction.
- Managed consents to change attorney for high-volume transfers.
- Answered phones, greeted clients, scheduled appointments and made travel arrangements.
- Analyzed survey results from field investigations conducted prior to initiating negotiations with landowners.
- Drafted legal descriptions for parcels acquired by the company as part of a project agreement.
- Maintained project databases containing land rights information, parcel reports, negotiation status, payments, damages and restoration.
- Contributed to professional development initiatives for continuous improvement and updated knowledge of current trends and industry best practices.
Dispatcher
Braus Global Fleet
Remote, FL
01.2020 - 01.2022
- Scheduled freight deliveries and arrange pickups of shipments
- Handled all paperwork, onboarded, and negotiated loads
- Tracked, and updated all parties on shipments
- 24/7 on call for drivers and customers
- Monitoring drivers log.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Reported delays, accidents or other traffic and transportation situations.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Updated records of driver locations, delays, and cancellations.
- Tracked changes in computer system to keep records current and accurate.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Prepared daily work and run schedules.
- Participated in team meetings discussing changes in procedures or processes.
Delivery Driver
Amazon
Tampa, FL
01.2020 - 01.2021
- Tasked with optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner.
- Utilized street maps to plan and determine most efficient routes.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Processed shipment documents neatly and efficiently for each load.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Kept accurate logs of all deliveries and trips.
- Navigated routes with relevant map programs and GPS systems.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Contacted customers prior to delivery to coordinate delivery times.
Security Guard
Ocean Casino and Spa
Atlantic City, New Jersey
01.2017 - 01.2019
- Provided safety and amazing customer service
- Completed wake up calls, escorts, car searches, evictions, CPR, crowd control, and face to face interactions with new guests.
- Identified potential security risks and recommended corrective actions.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Enforced safety regulations and monitored access control points.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored closed circuit television systems.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Administered first aid when necessary in accordance with training guidelines.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Identified suspicious activity to determine appropriate response.
- Patrolled crowds during events to preserve order and promote security.
- Conducted daily security patrols of assigned areas.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
University of Tampa
01.2018
Saint Augustine Prep
01.2016
Skills
- Emergency Management
- Promotional Support
- Inventory Control
- Business Development
- Contract Preparation
- Sales Development
- Product Sales
- Multi-Tasking Strength
- Electronic Surveillance
- Negotiation
- Project Management
- Time Management
- Crime Prevention
- Access Control
- Document Management
- Report Writing
- Conflict Resolution Techniques
- Investigative Abilities
- Night and Safe Deposit Procedures
- Criminal Law Knowledge
- Crisis Intervention Training
- Surveillance
- First Aid and CPR Certified
- Invoice Verification
- Detail Oriented
- Background Checks
- Scheduling Expertise
- Dispatcher Monitoring
- Employee Training
- Route Planning
- Schedule Checking and Oversight
- Mentoring and Training
- Route Navigation
- Customer Relations
- Schedule Management
- Service Coordination
- Data Entry
- Database Management
- Critical Thinker
- Verifying Coverage
- Adjusting Routes
- Stress Tolerance
- Staff Development
- Contract Management
- Workforce Management
- Expense Tracking
Affiliations
Outside of work, I engage in a variety of activities that not only enhance my personal life but also contribute to my professional growth. Playing basketball fosters teamwork and discipline, skills that translate seamlessly into collaborative work environments. Making music hones my creativity and problem-solving abilities, essential traits in any innovative workplace. Additionally, my involvement in a nonprofit showcases my commitment to community service and leadership. Regular workouts demonstrate my dedication to maintaining a healthy work-life balance, which ultimately boosts productivity and resilience in the workplace. Lastly, spending quality time with family emphasizes the importance of interpersonal relationships and effective communication, skills vital for building strong professional networks and fostering a positive work culture. Integrating these diverse activities into my resume reflects a well-rounded individual capable of bringing unique perspectives and valuable qualities to any team or organization.
Accomplishments
As a multi-sport D1 athlete, I have honed my discipline, time management, and leadership skills, excelling both on the field and in the classroom. Graduating top of my class demonstrates my academic prowess and dedication to excellence. Winning three debates for my debate club showcases my strong communication and critical thinking abilities, essential in any professional setting. Additionally, clinching two state championships underscores my competitive drive and ability to perform under pressure. Furthermore, successfully opening my second nonprofit in 2023 highlights my entrepreneurial spirit, strategic planning, and commitment to making a positive impact in the community. These achievements collectively illustrate my well-rounded skill set, strong work ethic, and proven track record of success, making me a valuable asset to any organization.
Certification
- Real Estate License
- FL State Notary
- G Class License
- Florida Life Agent License
References
References available upon request.
Timeline
Security Officer
Allied Universal
09.2023 - Current
Sales Representatives
Basspro Shop
04.2023 - 10.2023
Right of Way Agent
Team Fishel
01.2022 - 04.2023
Dispatcher
Braus Global Fleet
01.2020 - 01.2022
Delivery Driver
Amazon
01.2020 - 01.2021
Security Guard
Ocean Casino and Spa
01.2017 - 01.2019
University of Tampa
Saint Augustine Prep
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