Ernest Dellaverson
Dover,NH
Summary
Forward-thinking senior executive with proven record of accomplishment in resort gaming and hospitality over a course of 35 years. Driven and ambitious leader dedicated to continuous business improvement while enhancing revenue and streamlining operations. Focused on profit maximization through multifaceted business approaches.
Overview
38
38
years of professional experience
Work History
Regional General Manager
Peninsula Pacific Entertainment
03.2019 - Current
- New Hampshire Group (3/2023 - present)
- Colonial Downs Group (3/2019 - 2/2023)
- Monitor and forecast revenue against annual budget with quarterly review oversight.
- Develop and implement game efficiency strategies that produce incremental revenue.
- Work closely with local government and community leaders to develop economic growth, while fostering positive relationships to fulfill long term goals.
- Lead spokesperson for civic functions, press engagements, charitable events, and political campaigns.
- Develop relationships with local charities and support organizations through substantial donations to help make measurable differences for program recipients.
- Strong ability to forecast, budget, analyze trends, provide solutions and deliver results.
- Spend exceptional amount of time in operations to audit performance and functionality.
- Maintain customer retention by immediately remedying any issues or concerns pertaining to their experience.
- Successfully build and lead teams that effectively solve problems and achieve goals in a professional manner.
- Hold the highest KPI ratios for the company in Virginia and New Hampshire.
Assistant General Manager
Genting Americas Inc. / Gulfstream Park
10.2016 - 02.2019
- Managed and operated casino division of one of the largest thoroughbred horse racing tracks with a focus on luxury retail, entertainment and dining experiences.
- Successfully revamped casino operations that, in-turn, produced profitability per management agreement.
- Implemented realistic budget that warranted accountability.
- Worked closely with the The Stronach Group to achieve thoroughbred horse racing, village merchants, area hotels, event space and food & beverage goals.
- Cooperated with local union in accordance with bylaws and oversaw renegotiation of existing agreement.
- Negotiated contracts with vendors, advertisement agencies, consultants, led capital projects, worked closely with internal and external legal counsel, and supplied pertinent information to Florida's regulatory body.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
Director of Special Events
Genting Americas Inc. / Resorts World Bimini
04.2015 - 09.2016
- Managed and operated special event division for Resorts World Bimini that boasts a luxury hotel and casino resort in the Bahamas.
- International position with strategic focus on resort gaming events that attracted high-profile clients with pro forma driven results.
- Coordinated with domestic and international operations to provide guest logistics for travel and accommodation.
- Planned and executed private and public events on island resort.
- Worked closely with diverse international and local staff.
- Collaborated with marketing department and advertising agency to create and promote collateral aligned with events.
Assistant General Manager
Downstream Casino Resort
03.2013 - 10.2013
- Managed and operated a large scale luxury hotel resort casino and spa.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement.
- Worked closely with tribal government.
- Evaluated company performance by analyzing and interpreting data and metrics.
- Managed branding campaigns and event marketing initiatives with management and agency.
- Assessed monthly financials and recommended changes.
Director of Player Development
Genting Americas Inc. / Resorts World NYC
08.2011 - 03.2013
- Developed international and domestic casino host team.
- Created luxury branding and experiences for VIP guests.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
Director of Player Development
Downstream Casino Resort
08.2008 - 08.2011
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Player Development Executive
Seneca Gaming Corporation
12.2007 - 07.2008
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Fostered relationships with VIP customers to increase loyalty.
- Hosted minium of two special events per month.
Table Games Manager
Seneca Gaming Corporation
12.2002 - 11.2007
- Coordinated staff schedules, rotations and breaks.
- Monitored gaming operations continuously to check on dealers and players.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Wrote internal controls for gameplay.
Table Games Supervisor
Mohegan Sun
10.1996 - 11.2002
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Worked closely with player development team on enhancing guest relations and profitability.
Table Games Dealer
Foxwoods Resort Casino
02.1993 - 09.1996
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Dealt games in accordance to departmental policies and procedures.
- Developed and refined skills to work in high limit pits.
Operations Manager
Keystone Specialty Company
09.1988 - 01.1993
- Worked in all departments of family owned and operated business ranging from wholesale distribution and seasonal specialty items.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Hotel and Casino Valet
Showboat Atlantic City
05.1987 - 08.1988
- Continued to focus on safety and guest satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Hotel and Casino Valet
Resorts International
05.1986 - 04.1987
- Worked with hotel and casino transportation department to meet parking demands. Focusing on safety and guest satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
Business Administration
Pennsylvania State University
University Park, PABusiness Administration
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Gaming and Hospitality Expertise
- Regulator Relations
- Operational Analysis
- Leadership and People Development
- Integrity and Transparency
- Relationship and Team Building
- Investor Relations
- Budget Planning
- Business Development and Strategy
Accomplishments
- Worked closely with development teams on 14 gaming operations in nine jurisdictions.
- Built and cultivated strong teams that exceeded guest satisfaction.
- Excelled in key performance indicators associated with hotel resort casinos in profitability and retention.
Timeline
Regional General Manager
Peninsula Pacific Entertainment
03.2019 - Current
Assistant General Manager
Genting Americas Inc. / Gulfstream Park
10.2016 - 02.2019
Director of Special Events
Genting Americas Inc. / Resorts World Bimini
04.2015 - 09.2016
Assistant General Manager
Downstream Casino Resort
03.2013 - 10.2013
Director of Player Development
Genting Americas Inc. / Resorts World NYC
08.2011 - 03.2013
Director of Player Development
Downstream Casino Resort
08.2008 - 08.2011
Player Development Executive
Seneca Gaming Corporation
12.2007 - 07.2008
Table Games Manager
Seneca Gaming Corporation
12.2002 - 11.2007
Table Games Supervisor
Mohegan Sun
10.1996 - 11.2002
Table Games Dealer
Foxwoods Resort Casino
02.1993 - 09.1996
Operations Manager
Keystone Specialty Company
09.1988 - 01.1993
Hotel and Casino Valet
Showboat Atlantic City
05.1987 - 08.1988
Hotel and Casino Valet
Resorts International
05.1986 - 04.1987
Business Administration
Pennsylvania State University
Business Administration
Slippery Rock University of Pennsylvania
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