Ernest Dennery
Summary
7 Years of experience in Office Management and Administration Professional. Expertise in optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Central Intake Supervisor
Datavant
06.2019 - Current
- Oversees a team of 25 centralized intake clerks in day-to-day ROI processing operations.
- Manage daily KPIs by creating daily and monthly reports for management per quarter.
- Evaluate performance reviews that include recommending merit increases, disciplinary actions, and coaching in performance improvement.
- Calculate and approve weekly payroll for up to 25 team members in UltiPro software.
- Identify department's hiring needs, review shortlist of qualified applicants, conduct final interviews for key roles.
- Maintain attendance records for each employee; approving PTO requests depending on department business needs along with identifying FMLA circumstances and monitoring guidelines associated with requirements.
Team Lead Indexer
Datavant
05.2017 - 06.2019
- Leads a team of 50 data entry associates in day-to-day ROI processing operations
- Arranged and developed training process manuals, guidelines and course materials that helped increased new hire engagements.
- Collected temporary agency associate's timecards while managing and calculating weekly hours.
- Worked in escalation queues to provide support ensuring quality safeguards (includes, but not limited to, Central Intake Department exceptions queues: Invalid/Incomplete requests, Illegible requests, non-Roi requests and Potential Duplicates requests queues).
Indexer
Datavant
09.2014 - 05.2017
- Processed patients and requestors information in a timely manner while maintaining great accuracy.
- Performed data entry of provider requests of 60 records per hour.
- Reviewed records being released for accuracy.
- Added new customer to proprietary software.
Transaction Processor Specialist
XEROX
06.2006 - 04.2014
- Processed medical claims in a high-volume setting and meeting a 48 turn-around time with great accuracy.
- Performed data entry of outpatient and inpatient coding for hospitals and medical centers.
- Utilized company home based software to process patient's confidential information.
- Handled a wide variety of medical claim forms such as CMS-1500, UB-02, EOB, and Assignment of Benefits.
- Performed quality assurance for correct patient payments.
- Assigned ICD-9-CM for procedure and diagnosis coding.
Education
Business Administration
Devry University
Alpharetta, GA03.2004
Associates of Arts - Fashion Design
Bauder College
Atlanta, GA05.2003
Skills
- Electronic Medical Records Management
- Team Leadership
- Training and Development
- Microsoft Excel
- Quality Assurance
- Medical Terminology
Timeline
Central Intake Supervisor
Datavant
06.2019 - Current
Team Lead Indexer
Datavant
05.2017 - 06.2019
Indexer
Datavant
09.2014 - 05.2017
Transaction Processor Specialist
XEROX
06.2006 - 04.2014
Business Administration
Devry University
Associates of Arts - Fashion Design
Bauder College
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