Summary
Overview
Work History
Education
Languages
Certification
Affiliations
Accomplishments
Timeline
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Ernest Dugbartey

3225 Eastchester Rd Bronx,NY

Summary

Hardworking Restaurant Manager with 4 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Smashburger
528 Gatewy Dr Brookyn, NY
06.2021 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Assisted with kitchen preparation during peak times as needed.
  • Optimized profits by controlling food, beverage and labor costs.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Education

High School Diploma -

Achimota School
Accra, Ghana
02-1997

Languages

English
Professional
German
Professional

Certification

  • Serve Safe Certificate
  • Food handlers Certificate

Affiliations

  • Highly motivated individual.
  • Great personality, people person
  • Great communication skills.
  • Really hard working and always willing to go the extra mile.

Accomplishments

Great reviews from previous establishments such as the Marriott and the Alamo Draft house

Timeline

Restaurant Manager

Smashburger
06.2021 - Current

High School Diploma -

Achimota School
  • Serve Safe Certificate
  • Food handlers Certificate

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Ernest Dugbartey