Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ernest Favors

Waxahachie,TX

Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Perceptive professional with many years of experience in increasing profits, reducing costs and transforming customer service in stores. Customer-centric individual possessing excellent relationship building and communication skills. Committed to overseeing all aspects of operations, including planning, and purchasing. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Shop Manager

Dallas Trailer Repair
Arlington, TX
11.2019 - 06.2024
  • Analyzed sales data to identify trends in consumer behavior.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Resolved customer complaints promptly and professionally.

Parts Manager/Parts/Customer Service Manager

American Transportation Services
Hutchins , Tx
09.2015 - 09.2019
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Updated databases with information about new products or services.
  • Identified opportunities for process improvements within the department.

Parts/Customer Service Representative

All CityTrailer Repair
Irving, TX
05.2003 - 09.2015
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

High School Diploma -

Ennis High School
Ennis, TX
05-1998

Skills

  • Employee Scheduling
  • Point of sale systems
  • Budget Adherence
  • Sales Promotions
  • Policy Enforcement
  • Employee Motivation
  • Sales Analysis
  • Social Media Marketing
  • Customer Service
  • Hiring and Onboarding
  • Management Team Building
  • Problem-solving abilities
  • Staff hiring
  • Supervision and training
  • Attention to Detail
  • Teamwork and Collaboration

Timeline

Shop Manager

Dallas Trailer Repair
11.2019 - 06.2024

Parts Manager/Parts/Customer Service Manager

American Transportation Services
09.2015 - 09.2019

Parts/Customer Service Representative

All CityTrailer Repair
05.2003 - 09.2015

High School Diploma -

Ennis High School
Ernest Favors