ERNEST FIANKO
Dallas
Summary
Skilled management professional with strong organizational, communication, and problem-solving abilities. Adept at supporting executives, managing schedules, and coordinating projects to ensure efficiency and effectiveness. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Proficient in Microsoft Office Suite, project management software, and administrative support functions.
Overview
12
12
years of professional experience
Work History
Senior Warehouse Associate
Mckesson
04.2022 - Current
- Maintained accurate inventory records, resulting in reduced waste and cost savings.
- Helped train new employees in safe practices and warehouse procedures.
- Evaluated vendor performance to optimize supply chain efficiency and reduce costs.
- Established strong relationships with carrier partners, supporting on-time deliveries and competitive shipping rates for the benefit of the company''s bottom line.
- Managed shipping and receiving operations to ensure timely delivery of products to customers.
- Trained new warehouse associates, enhancing overall team performance and productivity.
- Implemented quality control measures, ensuring accuracy and customer satisfaction in the fulfillment process.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Sales
ADT
12.2018 - 03.2022
- Led a high-performing sales team, ensuring consistent achievement of sales targets and KPIs.
- Increased consumer sales by developing and implementing effective sales strategies.
- Streamlined sales processes, leading to more efficient customer transactions and improved sales team satisfaction.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
Lawn Care Specialist
TrueGreen Limited
08.2018 - 12.2018
- Improved turf appearance through regular mowing, edging, and trimming services.
- Implemented creative landscaping designs tailored to each property''s unique characteristics for enhanced curb appeal.
- Prevented damage from pests by identifying infestations early on applying appropriate treatment methods.
- Streamlined administrative tasks such as invoicing, scheduling, and record-keeping for increased efficiency within the company.
- Enhanced lawn health by providing proper fertilization and weed control treatments.
- Achieved strong client relationships by consistently delivering high-quality results that met or exceeded expectations.
Customer Service
Aseda Super Market
04.2016 - 12.2018
- Provided excellent customer service, addressing fan inquiries and concerns promptly.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to increased client referrals through exceptional customer service practices.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service
New Millennium Health Care
02.2014 - 03.2016
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Facilitated office administration and customer service to general public.
- Collaborated with team members to ensure seamless customer service experiences.
- Supported team with customer service issues, voids and returns.
- Developed strong working relationships with clients, providing exceptional customer service.
- Used excellent customer service skills in addressing passengers' needs.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Education
Bachelors - Business administration
Western Governors University
08.2025
High school diploma - undefined
Penn foster high school
06.2017
Skills
- Time management
- Microsoft Excel
- Communication
- Interpersonal relationships
- IT skills
- Leadership
- Problem Solving
- Creativity
- Proactive
- Appointment scheduling
- Customer relationship management (CRM)
- Assertiveness
Timeline
Senior Warehouse Associate
Mckesson
04.2022 - Current
Sales
ADT
12.2018 - 03.2022
Lawn Care Specialist
TrueGreen Limited
08.2018 - 12.2018
Customer Service
Aseda Super Market
04.2016 - 12.2018
Customer Service
New Millennium Health Care
02.2014 - 03.2016
High school diploma - undefined
Penn foster high school
Bachelors - Business administration
Western Governors University