Ernest Flores

I started working as a concierge in 2018, and I have loved my position ever since. My job is to manage the front desk, answer phone calls, and take messages. I come in at 6 a.m. every day, and first I look at my computer for any events, such as move-ins or move-outs, and if there is an event in the map room or garden room. I set up coffee for the events, and I make sure the coffee station is ready every day, packages delivered, and newspaper as well. I vacuum the lobby area, clean windows, and my desk several times a day as needed. I order supplies for the concierge desk, coffee station, and office supplies. I take care of all packages delivered to the Cellars, and any groceries as well. I help residents with reservations, or any help they need. I work well with all my peers.

As the manager of Ace Parking, I worked at Fairfield and Springfield Suites Hotel. I would create schedules, hire, and fire. I would meet with the hotel manager once a week regarding guest arrivals and events throughout the city. I would help the valet on busy departure days and assist guests with issues at times. Paperwork on Fridays and schedules on Saturdays. I would also help other hotels run by Ace Parking in the San Antonio area. I left to come work at the Cellars at the Pearl in 2018, with Ace, for three more years.