To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven ability to leverage analytical skills to identify trends, provide insights, and support strategic decision-making.
Hi, I’m
Ernest Foubi
Summary
Overview
8
years of professional experience
1
Certification
Work History
Uber Greenlight Hub
Data Analyst
02.2018 - 05.2023
Job overview
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Reduced operating costs by automating manual data processes using scripting languages such as Python or R.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Produced monthly reports using advanced Excel spreadsheet functions.
7-eleven
Help Desk Analyst
05.2015 - 12.2017
Job overview
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.
- Reduced call wait times by improving internal processes and communication within the team.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
- Improved overall system stability by identifying potential risks during routine maintenance tasks and escalating them to appropriate teams for resolution.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Documented support interactions for future reference.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
University of Yaoundé Yaoundé, Cameroon
Bachelor of Science from Computer And Information Sciences
07.2012
University Overview
Mega - Ique InstituteYaounde, Cameroon
Associate of Science from Application Developer in Management
06.2010
University Overview
High SchoolYaounde, Cameroon
High School Diploma
06.2006
University Overview
Skills
- Data Validation
- Data Modeling
- Requirements Definition
- Process Mapping
- Data Visualization and Presentations
- Tableau
- Data Mapping
- Python Programming
- Google Analytics
- Data Integrity Validation
- Query Tools
- Git
- R Programming
- Excel Functions
- SQL Databases
- Data Cleaning
- Risk Assessment
Certification
- Google Certificate: Foundation Data, Data Everywhere – Active
- Google Certificate: Ask Questions to Make Data Decision – Active
- Google Certificate: Prepare Data for Exploration – Active
- Google Certificate: Process Data from Dirty to Clean – Active
- Google Certificate: Analyze Data to Answer Questions – Active
- Google Certificate: Share Data Through the Art of Visualization – Active
- Google Certificate: Data Analysis with R Programming – Active
- Security – Inactive
- University of Michigan: Python Basics – Active
- University of Michigan: Introduction to Data Science in Python – Active
- AWS DEVOPS – In Progress
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Data Analyst
Uber Greenlight Hub
02.2018 - 05.2023
Help Desk Analyst
7-eleven
05.2015 - 12.2017
University of Yaoundé
Bachelor of Science from Computer And Information Sciences
Mega - Ique Institute
Associate of Science from Application Developer in Management
High School
High School Diploma
- Google Certificate: Foundation Data, Data Everywhere – Active
- Google Certificate: Ask Questions to Make Data Decision – Active
- Google Certificate: Prepare Data for Exploration – Active
- Google Certificate: Process Data from Dirty to Clean – Active
- Google Certificate: Analyze Data to Answer Questions – Active
- Google Certificate: Share Data Through the Art of Visualization – Active
- Google Certificate: Data Analysis with R Programming – Active
- Security – Inactive
- University of Michigan: Python Basics – Active
- University of Michigan: Introduction to Data Science in Python – Active
- AWS DEVOPS – In Progress
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