Ernest Genes

• Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
• Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
• Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
• Mentored team members for professional development, resulting in increased productivity and job satisfaction.
• Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
• Established strong partnerships with internal and external partners for collaborative problem solving .
• Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Advanced community outreach efforts by forging strong relationships with local partners.
• Led change management initiatives, fostering a positive organizational culture during periods of transition.
• Recruited and trained staff and volunteers to upgrade collective team skills.
• Developed residential program from ground up, laying out framework, and defining roles.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Established program policies and procedures to comply with regulatory requirements.
• Monitored program performance to identify areas for improvement.
• Provided ongoing direction and leadership for program operations.
• Negotiated program contracts and agreements to obtain cost-effective pricing.

• Increased resident engagement by designing creative therapeutic activities tailored to individual needs, interests, and goals.
• Maintained detailed documentation of resident progress, facilitating accurate assessments and adjustments to treatment plans as needed.
• Contributed to the continuous improvement of facility operations by identifying areas of inefficiency and implementing targeted solutions that enhanced overall productivity and effectiveness.
• Managed crisis situations effectively, implementing appropriate interventions while maintaining safety for all parties involved.
• Conducted regular group therapy sessions to support residents in developing healthy coping skills and strategies for managing challenging emotions.
• Streamlined communication between team members through the implementation of an effective reporting system, promoting better decision-making and collaboration.
• Established a safe and nurturing environment for residents to promote healing and personal growth.
• Coordinated family involvement in the treatment process to provide support for residents during their recovery journey.
• Promoted a culture of continuous learning among staff members by encouraging professional development opportunities and sharing relevant resources.
• Reduced incidents of negative resident behavior by closely monitoring interactions and providing timely interventions when necessary.

• Responsible for management and oversight of the safety and well-being of individuals with intellectual disabilities, autism, mental health, and behavioral health needs in a residential setting and coordinating activities and community integration in accordance with each individual's Individual Plan (IP)
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• Provide and supervise activities for the individuals in accordance with their specific IP, including opportunities for community integration
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• Coordinate and provide oversight for the responsibilities of Direct Support Professionals
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• Complete attendance and payroll records for Direct Support Professionals
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• Hold regular meetings with Direct Support Professionals to review program needs/progress and provide necessary training
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• Assure budgetary compliance and fiscal accountability for all residential programs
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• Ensure program adherence to established policies and procedures
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• Provide the assessment for the development of the IP, the IP Annual update, and the IP revisions as required under CH
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• Participate in the IP process, development, team reviews, and implementation in accordance with the 6400 regulations
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• Perform other duties and responsibilities by the Program Operations Director

• The Residential Program Director manages a 24-hour Residential. Program that provides services to individuals with intellectual and developmental disabilities.
• Provides direct oversight of the program operations and Residential Management staff ensuring compliance with Department of Human Services, Office of Developmental Learning, HUD, and Pathways policies and procedures are being met at all times.
• Additional responsibilities include working effectively with local and state agencies, participation in cross functional teams, and maintaining excellent quality assurance and care for all individuals in the Residential program.
• Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
• Researched best practices and developed strategies to improve program outcomes.
• Created and managed budgets, efficiently allocating resources for social and community needs for all consumers.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Regularly reported on program metrics to senior leadership stakeholders providing insight into successes and areas needing improvement.
• Enhanced residents'' experiences with personalized care plans tailored to individual needs and preferences.
• Coordinated events and activities that promoted social interaction, personal growth, and skill development among residents.

• Provides direction and supervision to residential support staff.
• Manages performance of direct support staff including provision of feedback, development, training, and performance evaluations.
• Interviews and recommends hiring; orients, and schedules all appropriate training of employees involved in providing direct support to people served by InVision.
• Develops and ensures overall satisfaction of individuals supported.
• Ensures adherence to the Individual Support Plan.
• Reviews and verifies financial documents such as payroll, expense forms and petty cash.
• Serves as the primary contact between the organization, funding agents, administrative entities and other team members; including the people supported and their representatives.
• Coordinates and completes all regulated service plan documentation to include assessments, updates, revisions, and monthly and quarterly reports; submits said documentation by required deadlines.
• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Coached team members on productivity strategies to accomplish challenging goals.
• Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
• Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
• Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.

Responsibilities:

• Structured Environment and Activities
• Unit Monitoring /Documentation Medication Administration
• Teaching Daily Living Skills
• Transporting residents to off-grounds outings or appointments
• Crisis Intervention and Prevention (including being trained to perform therapeutic restraints)
• Work alongside Master s level clinicians, senior staff, and psychiatric team.
• Documentation including the completion of Unusuals, restraint forms and restrictive procedure forms.
• Providing leadership on the unit including coaching and mentoring direct-care staff
• Maintained detailed documentation of patient progress, facilitating accurate assessments and adjustments to treatment plans as needed.
• Streamlined communication between team members through the implementation of an effective reporting system, promoting better decision-making and collaboration.
• Managed crisis situations effectively, implementing appropriate interventions while maintaining safety for all parties involved.
• Ensured compliance with state regulations by conducting regular audits of facility procedures, policies, and practices.

Responsibilities:

• Administers the Center s Behavior Management System according to the DOL, Corporate and Center policies: Develops and implements an effective Behavior Management System.
• Ensures Center is compliant with students standards and expectations using the PRH and other established corporate and Center policies. Oversees staff members assigned to this department.
• Ensures staff members have adequate training to complete key areas of responsibilities.
• Provides documented training to staff.
• Cross-trains department employees.
• Coordinates staff meetings.
• Ensures that all staff participates in CMT.
• Develops and implements Standard Operating Procedures (SOPs) and other written plans as necessary.
• Ensures department is compliant with all safety standards and expectations to include proper workmen s compensation reporting.
• Ensures department is in compliance with all DOL, Corporate and Center requirements.
• Provides effective internal/external communications.
• Reports Significant Incidents (SIRs) as required and submits information in a timely manner.
• Administers the Center s student incentive program: Develops and implements an incentive program for students.
• Ensures that the program has the same if not more rigor and relevance than the discipline system. Determines incentives to reward positive behavior.
• Ensures that staff members are completing positive incident reports for exceptional behavior.
• Establishes several different types of incentive programs to include a phase system, awards ceremony, on the spot incentives, and others to motivate Students towards positive behavior.
• Administers the Center's student disciplinary program: Investigates reports of students misconducts and issues appropriate sanctions. Conducts timely investigations of students misconducts, documents, files and records, all relevant information within established guidelines for disciplinary action on the Center level. Establishes internal controls to ensure that sanctions have been completed. Calls for and holds FFB/BRP boards according to the DOL, Corporate and Center guidelines.
• Provides communication with applicable parties that include: Center staff, parents/guardians, parole/probation officers, courts and various city, state or federal agencies: Maintains log of communication with interested parties regarding students behavior. Submits all reports accurately and within established time-frames.
• Ensures communication with the parents/guardians of minors on all behavior management actions. Provides weekly standard reports to management and staff.
• Ensures that students and staff are trained in their responsibilities regarding the Behavior Management System and zero tolerance policies: Meets with new students and staff to provide training in the behavior management system and zero tolerance policies.
• Provides training to students throughout CDSS.
• Provides scheduled training to staff as outlined in the PRH and as required by the DOL, Corporate and Center mandates.
• Provides regularly scheduled training for staff and Students that serve or are appointed to the disciplinary review boards.
• Monitors statistical performance: Reviews Center/JCRL and OMS reports and reconciles appropriately.
• Monitors statistics as they relate to DID separations.
  Monitors statistics as they relate to incident report writing.
• Develops corrective action plans as needed.
• Develops and implements systems to produce required student accountability outcomes.
• Monitors budget and related areas for assigned department and maintains spending limits: Tracks departmental spending.
• Provides feedback for under/over spending.
• Ensures that all equipment assigned to department is properly accounted for and maintained.
• Develops Others: Establishes high level of mutual trust and support with others. Expresses positive expectations of others, even in difficult situations. Creates a learning atmosphere. Reassures and encourages performance improvement. Provides timely coaching. Identifies successes and areas of improvement. Delegates tasks or responsibilities for the purpose of developing others abilities. Rewards good performance and promotes employee recognition.
• Ensures that departmental staff completes all DOL, Corporate and Center training as required and demonstrates competencies accordingly.
• Displays management effectiveness: Builds pride and commitment though effective teamwork and collaboration.
• Adheres to established company policies and procedures, and supports all programs.
• Delivers timely coaching and conducts employee evaluations when scheduled. Makes effective use of time, materials and resources by planning, scheduling and organizing work.
• Communicates in an open and honest manner.
• Sets appropriate performance goals for staff.
• Demonstrates excellent decision-making and problem-solving skills: Hires and promotes employees based on sound decision-making ability. Improves processes within department, emphasizing quality and efficiency. Anticipates and resolves problems, demonstrating good judgment.
• Provides leadership in developing and implementing solutions.Supports the CDSS initiatives: Develops and implements a productive Work-based Learning program to include the development of Students employability and social skills.
• Explores innovative ways to incorporate departmental functions into the Students academic, CTT and leisure time learning.
• Must be responsive to students conduct, abilities and needs. Participates on a SGA committee.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.

• Manage the total operation of the designated community homes, the staff and individuals.
• Responsible for health, welfare, and development of individuals, and for managing and coordinating all aspects of the community homes.
• Responsible for the supervision and performance evaluations of direct care staff, including input on disciplinary action.
• Responsible for coaching staff to perform at their fullest potential.
• Responsible for compliance with all applicable county and state regulations, as well as agency policies and procedures by performing the following duties working from a basic schedule of Monday through Friday, including varying days and hours at the discretion of the Mental Health Program Specialist, weekends and periodic observation of night shifts.
Positionition was responsible for direct care coverage as required

1. Professional Development : 2. Curriculum:

• . Training early associate and professional teachers, other lead teachers and mentor teachers.
• . Observing and providing peer assistance for colleagues.
• . Leading early associate and professional teachers.
• . Participating in professional development activities.
• . Participating in a formalized peer review process as a formative evaluator.
• . Assisting in the coordination of all school based professional development opportunities linked to individual professional development plans and job competencies.
• . Collaborating with colleagues to construct benchmark lessons.
• . Serving as the bridge of communication between team leader and teachers.
• . Assisting with identifying the curriculum needs of the faculty.
• . Planning and managing the development of standards-based curriculum, instruction, and assessment plans and strategies.
• Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
• Conferred with parents about student progress to boost family involvement and enhance student support.
• Worked one-on-one with students and student teachers to increase overall classroom success.
• Planned and implemented different daily activities to enhance overall development and growth of every student.

• Experience Highlights:Coordinates daily schedules of RTF studentsCertified medication administratorProvided in-class support when neededProficient in completion of progress notesProficient in participation of clinical meetings and ITMs
• Supervisory Highlights: Responsible for the completion of 1:1 counseling sessions with both residents and staff.Responsible for the supervision of 6 housing units, 28 employees, and between 50-100 residentsResponsible for the management of the entire MHY campusExperience in the completion of employee schedulesExperience in the completion of employee payrollExperience in the management of the unit and campus budgetsFamiliar with, and successful in implementing and following the regulations of: DPW, JACHO, CARF,AND TCIVested in the Child Protective Service Laws
• Implemented data-driven decision-making processes, enhancing overall program effectiveness and results.

• Responsible for Conducting 1:1 counseling sessions with students Responsible for running psychological education groups and activities Responsible for the supervision of all students and staff in the evening promise program Responsible for maintaining IDEA guidelines, and also PA special education guidelines Responsible for assisting in the developing of IEPs Responsible for training the faculty and staff in TCI, boundary awareness, and cultural awareness
• Reduced instances of classroom disruptions through proactive behavioral interventions.
• Facilitated social skills groups, enabling improved peer interactions and conflict resolution abilities.
• Worked closely with interdisciplinary teams to develop comprehensive support plans for at-risk students.
• Consulted with school staff to address any barriers hindering the implementation of effective behavior supports.
• Conducted functional behavior assessments to identify the underlying causes of challenging behaviors.
• Provided individualized care and treatment consistent with age and developmental needs of each patient.

Experience Highlights:

• Coordinates daily schedules for RTF and day students
• Distributes medication to clients
• Provides in-class support when needed
• Proficient in completion of progress notes
• Proficient in completion of incident reports
• Proficient in the participation of clinical meetings and ITMs

Supervisory HIghlights:

• Responsible for the supervision of 7 cottages, 28 employees, and 100 clients
• Responsible for the administration and implementation of psychological education groups
• Responsible for the completion of HCSIS Reports
• REsponsible for the management of the entire Glade Run Campus
• Proficient in the completion of employees schedules
• Proficient in the completion of employee payroll
• Proficient in Identifying and resolving crisis
• Illustrates core values effectively to clients and staff
• Proficient in running daily routine
• Familiar with, and proficient in administrating regulations of: DPW, JACHO, and TCI
• Proficient in Childhood Protective Service Law
• Monitored client progress and provided feedback to families and treatment team members.
• Provided clients with recommendations to community resources.
• Documented client progress in confidential files.
• Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
• Fostered safe and supportive living environment, conducting regular safety checks and updates.
• Contributed to the development of a safe and therapeutic milieu by enforcing policies and procedures in accordance with regulatory guidelines.