Ernest Hardy
Georgetown,KY
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
8
8
years of professional experience
Work History
Store Manager
Casey's General Stores
Georgetown, KY
10.2023 - 02.2024
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Store Manager
EG America
Georgetown, KY
11.2020 - 10.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
Server
Cheesecake Factory Inc
Lexington, KY
03.2019 - 02.2021
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Assistant Manager
Holiday Inn Express Hotel Suites
Danville, KY
12.2015 - 03.2019
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Worked Night Audit and learned other areas of the hotel to maximize efficiency and build teamwork.
Education
GED -
Jessamine County Adult Education
Nicholasville, KY09-2003
Skills
- Store Operations Oversight
- Retail Inventory Management
- Payroll Management
- Risk Management
- Loss Prevention
- POS Systems
- Revenue Generation
- Employee Training
- Talent Recruitment
- Shift Scheduling
- Team Development
- Problem-Solving
- Policies and Procedures
Timeline
Store Manager
Casey's General Stores
10.2023 - 02.2024
Store Manager
EG America
11.2020 - 10.2023
Server
Cheesecake Factory Inc
03.2019 - 02.2021
Assistant Manager
Holiday Inn Express Hotel Suites
12.2015 - 03.2019
GED -
Jessamine County Adult Education
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