Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Ernest Johnson Jr

Leland,MS

Summary

Adept at enhancing operational efficiency and product quality, I leveraged my expertise in shipping procedures and efficient multitasking at FedEx to exceed daily goals. My proactive approach in training and process improvement, coupled with a keen eye for product inspection, significantly contributed to reducing defect rates and ensuring warehouse safety. Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid
team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to
maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process
optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating
partnerships, and growing businesses

Overview

11
11
years of professional experience
1
1
Certification

Work History

Packer Operator

FedEx
01.2023 - Current
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.

Quality Control Technician

CFL Flooring
11.2020 - 08.2021
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Conducted investigations into questionable test results.

Administrative Assistant

Habitat for Humanity
10.2018 - 11.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Robot Operator

TI Automotive Systems
06.2013 - 09.2014
  • Assembled products according to changing daily work orders and specific customer needs.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Prepared reports and technical documentation of day-to-day production processes.

Education

High School Diploma -

Carroll Gabriel High School
Lakeland, FL
05.1997

Skills

     Self-motivated
     Conscientious individual with Excellent Written and
    Verbal skills
     Ability to work autonomously and as part of a team
     Strong organization and problem-solving capabilities
     Experienced user on the Internet and social media
     Ability to communicate problem-solving solutions with
    Customers easily
     Ability to handle multiple phone calls while providing in-
    Person customer service
     Excellent communication with creative thinking

     Organized problem solver, decisive, and punctual,
    Excellent time management with determination and
    Diligence
     Strong people skills, provides professional and
    Empathetic customer service
     Typing 40 WPM
     Self-motivated, conscientious individual with excellent
    Written and verbal skills
     Adept computer skills and experience using Microsoft
    Office Word, Excel, and Outlook
     Accounts Payable/ Accounts Receivable

Accomplishments

    Military Service Branch: United States Navy Service Country: United States Rank: E3 • Inspecting, maintaining and repairing survival equipment, flight gear and protective clothing • Inspecting and testing oxygen regulators, converters and related equipment • Rigging, packing and repairing parachutes • Equipping and packing life rafts • Operating and maintaining sewing machines and performing fabric work necessary for survival equipment • Volunteering for aircrew duty

Certification

Certified Forklift Operator

Aviation

Additional Information

• Aviation safety equipmentman (2 years)

Programmable Logic Controllers

Timeline

Packer Operator

FedEx
01.2023 - Current

Quality Control Technician

CFL Flooring
11.2020 - 08.2021

Administrative Assistant

Habitat for Humanity
10.2018 - 11.2019

Robot Operator

TI Automotive Systems
06.2013 - 09.2014

High School Diploma -

Carroll Gabriel High School

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Ernest Johnson Jr