Ernest Kitchen
Armed Security Officer
Phoenix,AZ
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 3 years of related experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled Armed Security Officer with knowledge of prevention strategies, investigative techniques and detainment procedures. Bringing superior work ethic and skills in observation. Looking to offer 7 years of experience to Phoenix Police Department to obtain permanent position.
Overview
7
7
years of professional experience
Work History
Armed Patrol Officer
Affinium Security
10.2023 - Current
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to citizens in need.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Provided testimony in court proceedings.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Checked vehicle equipment for proper functioning prior to use.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
Armed Security Officer
Arrow Security Inc
09.2022 - Current
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Staff Seargent
Lionheart Security
12.2021 - 08.2022
- Conducted research, gathered information from multiple sources and presented results.
- Prepared variety of different written communications, reports and documents.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored participant workflow and behaviors throughout training process.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
- Inspected officers and vehicles to identify and correct any unprofessional appearances.
- Responded to call-outs during periods of low coverage or high demand to serve public in West Phoenix.
Field Operations Manager
Andy Frain Security Services
07.2019 - 12.2021
- Monitored team performance to assess training requirements and areas in need of improvement.
- Created, spearheaded and supervised employee recognition programs.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Met with customers to resolve issues and build productive relationships.
- Managed workover and completions engineering assignments and operator's completion plan.
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Completed site checks and leveraged computerized applications to document or record findings.
- Delivered new-hire orientation, training and ongoing educational programs to foster team development.
- Investigated issues and developed effective solutions.
- Trained workers in proper methods, equipment operation and safety procedures.
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Security Guard
CSC Security Services
04.2017 - 07.2019
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Identified violators and escorted departing personnel to guard against theft of property.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Education
Certificate - Security And Protective Services
Phoenix Job Corps
Phoenix, AZ08.2017
High School Diploma -
Weber Basin High School
Ogden, UT10.2015
Skills
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Decision Making
- Staff Scheduling
- Training Management
- Performance Assessment
- Quality Assurance
- Employee Motivation
- Records Organization and Management
- Verbal and Written Communication
- Team Leadership
- Focus and Follow-Through
- Originality and Creativity
- Desktops, Laptops and Mobile Devices
- Risk Reduction
- Incident Mitigation
- Law Enforcement Coordination
- Contingency Planning
- Anti-harassment Policies
- Problem Identification
- Fire Response
- Security Procedure Implementation
- Security Operation Evaluation
- Emergency Response and Management
- Security Regulations
- Special Event Security
- Staff Leadership
- Access Control
- Security Reporting
- Firearms Training
- Crime Prevention
- Equipment Inspection
- Hazardous Materials Identification
- Staff Discipline
- Facility Patrols
- Crowd Control
- Training Materials
- Team Onboarding
- Training Drills
- CCTV Surveillance
- Body Searches
- Terrorism Threat Identification
- Staff Performance Assessments
- Radio Traffic Monitoring
- First Aid and CPR
- Interviews and Interrogations
- Team Collaboration
- Weapons Screening
- Corrective Actions
- Visitor Monitoring
- Event Staffing
- Employee Relations
- Coaching and mentoring
- Radio communication
- Investigative skills
- Teamwork abilities
- Report writing
- Patrol procedures
- Stress Tolerance
- Undercover Investigations
Timeline
Armed Patrol Officer
Affinium Security
10.2023 - Current
Armed Security Officer
Arrow Security Inc
09.2022 - Current
Staff Seargent
Lionheart Security
12.2021 - 08.2022
Field Operations Manager
Andy Frain Security Services
07.2019 - 12.2021
Security Guard
CSC Security Services
04.2017 - 07.2019
Certificate - Security And Protective Services
Phoenix Job Corps
High School Diploma -
Weber Basin High School
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