Ernest Lee
Henderson,United States
Summary
Accomplished Leasing Professional with excellent abilities in customer service, telephone etiquette, closing, resident retention and issue response. Detailed knowledge of Las Vegas/Henderson rental market for multifamily properties. Expert user of Yardi and RealPage Onesite.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Avenue5 Residential
06.2023 - Current
- Greet all residents and prospects
- Quote apartment units and guide model tours
- Collect payments (rent, deposits, and late fees)
- Answer incoming calls + respond to voicemails
- Collect and retain information on different CRMs
- Maintain knowledge of market price rent and rental requirements
- Customer focus
- Lite housekeeping (maintain cleanliness in clubhouse/office)
- Lease vacant ready units to qualified prospects
- Maintain resident occupancy (lease renewals)
- Meet occupancy goals
- Handle resident requests and complaints courteously and efficiently
- Coordinate with maintenance staff on existing work orders
- Attend team meetings.
Leasing Professional
WestCorp Management Group, LLC
01.2023 - 06.2023
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Collected, completed, and processed lease applications.
- Created and submitted daily reports on leasing activities.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Attended staff meetings and took extensive notes to share with property manager.
- Collected and maintained careful records of rental payments and payment dates.
Leasing Professional
SHENG-RAAMCO MANAGEMENT, INC
05.2022 - 12.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
Internet Sales Consultant
INFINITI of Las Vegas
02.2020 - 11.2022
- Respond to leads/customer inquiries
- Communicate with buyers through email, telephone, and/or text
- Schedule appointments
- Assist customers in finding and purchasing both used and new vehicles
- Responsible for meeting daily and monthly quotas
- Assist customers with knowledge of leasing/financing
- Build relationships with leads and buyers for future business.
Internet Sales Consultant
United Nissan
10.2018 - 02.2020
- Set up new appointments to meet sales goals
- Greet customers and introduce them to product specialists
- Assist customers in finding and purchasing both used and new vehicles
- Researched credit and finance information
- Online virtual retail chat with potential prospects
- Assist customers with knowledge of leasing/financing
- Make outbound sales calls to new, current and referral prospects
- Communicate with clients and prospects through email
- Attend sales meetings
- Ongoing training for sales process and tools to be successful.
Education
Sale's Person's License, Real Estate - Real Estate
Rockwell Institute
Online08.2023
Associate's degree, Business - Business
Baton Rouge Community College
Baton Rouge05.2016
Skills
- Yardi Property Management
- Resident Retention
- Collaborative Problem Solving
- Client Representation
- Fair Housing Law
- Organization Skills
- Communication
- Move-In Coordination
- Account Management
- Event Planning
- Marketing and Advertising
- Application Processing
- Maintaining Closing Ratios
- Rent Collection
- File Audits
Timeline
Leasing Professional
Avenue5 Residential
06.2023 - Current
Leasing Professional
WestCorp Management Group, LLC
01.2023 - 06.2023
Leasing Professional
SHENG-RAAMCO MANAGEMENT, INC
05.2022 - 12.2022
Internet Sales Consultant
INFINITI of Las Vegas
02.2020 - 11.2022
Internet Sales Consultant
United Nissan
10.2018 - 02.2020
Sale's Person's License, Real Estate - Real Estate
Rockwell Institute
Associate's degree, Business - Business
Baton Rouge Community College
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