Costumer Specialist
Pizza Hut
11.2023 - Current
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Assisted in training new employees and participated in cross-training with other departments.
- Assessed and offered solutions to improve procedures and customer experiences.
- Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.
- Managed high call volume efficiently, maintaining impeccable quality in customer interactions.
- Played an integral role in meeting or exceeding established performance metrics for the customer support team, driving overall success.
- Enhanced overall customer happiness index through empathetic handling of difficult situations or complaints.
- Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
