Ernest Matthews
Syracuse
Summary
Service provider with expertise in mentoring and enhancing customer satisfaction. Demonstrated success in resolving inquiries efficiently and cultivating positive team environments.
Overview
22
22
years of professional experience
Work History
Service Provider
Syracuse Univiersity
Syracuse
10.2006 - Current
- Mentored junior staff on customer service best practices to enhance performance.
- Ensured customer satisfaction by resolving inquiries promptly through phone and online chat.
- Maintained accurate records of service calls and customer interactions for reference.
- Engaged in daily front-facing interactions with students, parents, and various clients.
Customer Service Manager
Syracuse Community Health Center
Syracuse
04.2004 - 04.2005
- Supervised customer service team to ensure high-quality support delivery.
- Developed training programs to enhance staff skills and knowledge.
- Resolved all customer issues through effective communication strategies.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Organized team meetings to discuss service goals and performance updates.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed/created work schedule for team of 25+ staff at various locations around the city
Education
Some College (No Degree) - Paralegal Studies
Bryant & Stratton College
Syracuse, NYSkills
- Customer service and support
- Relationship management
- Mentoring and coaching
- Team collaboration
- Training development
References
References available upon request.
Timeline
Service Provider
Syracuse Univiersity
10.2006 - Current
Customer Service Manager
Syracuse Community Health Center
04.2004 - 04.2005
Some College (No Degree) - Paralegal Studies
Bryant & Stratton College