Ernest Mcnair
Baltimore,MD
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
18
18
years of professional experience
Work History
Crew Member
Honeygrow
Baltimore, MD
05.2024 - 01.2025
- Presented orders to guests within anticipated service times.
- Restocked kitchen supplies including food products and utensils.
- Wiped down tables and equipment, swept and refilled stock.
- Resolved customer complaints in a professional manner.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Crew Member
Popeyes Chicken
Baltimore, MD
03.2012 - 08.2012
- Presented orders to guests within anticipated service times.
- Restocked kitchen supplies including food products and utensils.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Crew Member
McDonald's
Baltimore, Maryland
03.2007 - 02.2008
- Restocked kitchen supplies including food products and utensils.
- Resolved customer complaints in a professional manner.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Stocked shelves and cases with new or transferred items.
- Packed fast food products in approved containers, cups, and bags.
- Brewed and served coffee and tea with preferred add-ins.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Walbrook Senior High School
Baltimore, Maryland07-2008
Skills
- Cooking
- Table setting
- Team contributions
- Embarkation assistance
Timeline
Crew Member
Honeygrow
05.2024 - 01.2025
Crew Member
Popeyes Chicken
03.2012 - 08.2012
Crew Member
McDonald's
03.2007 - 02.2008
High School Diploma -
Walbrook Senior High School