Summary
Overview
Work History
Education
Skills
Chronology Of Professional Experience
Training
Key Qualifications
Languages
Timeline

ERNEST MCPHATTER JR

Monroe,CT

Summary

Highly accomplished, dedicated, and disciplined telecommunications professional seeking to contribute and grow with a dynamic and progressive group. Recognized as a team player and top performer by peers and management. Possesses the ability to effectively and efficiently resolve issues as dictated by current role. Exemplary track record of success in safety and compliance, quality control, operations installation, maintenance, and repair. Results-oriented individual who consistently exceeds projected productivity goals. Engineering professional prepared for high-impact roles with solid foundation in team leadership and project management. Demonstrates commitment to collaborative success and adaptability to changing project requirements. Brings valuable skills in technical problem-solving and strategic planning.

Overview

24
24
years of professional experience

Work History

Lead Engineer-Supervisor

Lightpath
05.2008 - Current
  • Led a team of engineers to deliver high-quality products on time and within budget constraints.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.
  • Oversaw the successful completion of multiple concurrent projects, balancing priorities while maintaining strong attention to detail.
  • Received and prioritized service requests to optimize resources.
  • Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.

Lead FS Tech/ Supervisor

Cablevision
02.2005 - 05.2008
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Field Service Technician

Cablevision
05.2001 - 02.2005
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Operated hand tools and power equipment according to company safety procedures.

Education

Telecommunications - Internet, Voice, And Cable

Telecom Training Center @ Cablevision, Norwalk, CT

Network And System Administration

Global Knowledge IT Training Center, Morristown, NJ
01-2018

Some College (No Degree) - Power Delivery Central Office

Multiple Vendor Training Telecom Certificates, Norwalk, CT
02-2014

Multiple vendor certificates are all based on Central Office work. From power delivery, installations, provisioning and turn up of services facing end user

  • Continuing education in Network Engineering

Some College (No Degree) - Communications

SOUTHERN CONNECTICUT ST. UNIVERSITY, New Haven, CT

Skills

  • Safety Program Development
  • Issue Resolution
  • Collaborative Team Leader
  • Installation Service
  • Central Office Operations
  • Quality Assurance
  • Project management
  • Technical Troubleshooting
  • Training Development
  • Technical support

Chronology Of Professional Experience

  • Cablevision, Norwalk, CT, Field Service Technician, 05/01/01 - 02/01/05
  • Cablevision, Norwalk, CT, Lead FS Tech/Supervisor, 02/01/05 - 05/01/08
  • Lightpath, NYC Metro Area, NY, Lead Engineer-Supervisor, 05/01/08 - Present

Training

  • Galaxy Power and Delivery
  • Cisco ASR
  • Atrica
  • RAD GMUX
  • MRV
  • Tellabs
  • TELECT Power
  • Ciena
  • Lucent
  • Juniper
  • Nokia 1830
  • Metaswitch
  • Bucket Truck certified
  • OTDR
  • Artel Video

Key Qualifications

  • Experience as an ISP Engineer and supervisor installing telecommunications service, phone systems for VoIP at the Enterprise level.
  • Proficient in SalesForce and Netcracker.
  • Cat5/6 cables for computer networks.
  • Formal industry training and widespread on the job training as an ISP Engineer.
  • Strong time management skills; self-directed and efficient.
  • Management trained in resolution and team building.
  • Consistently meeting deadlines on projects.
  • Excellent interpersonal skills, team player recognized for building relationships with co-workers and management.
  • Directed and trained teams up to 36 employees as a Lead Technician and Supervisor.
  • Ability to diagnose and repair problems on site in a timely manner.

Languages

Spanish
Native or Bilingual

Timeline

Lead Engineer-Supervisor - Lightpath
05.2008 - Current
Lead FS Tech/ Supervisor - Cablevision
02.2005 - 05.2008
Field Service Technician - Cablevision
05.2001 - 02.2005
Telecom Training Center @ Cablevision - , Telecommunications - Internet, Voice, And Cable
Global Knowledge IT Training Center - , Network And System Administration
Multiple Vendor Training Telecom Certificates - Some College (No Degree), Power Delivery Central Office
SOUTHERN CONNECTICUT ST. UNIVERSITY - Some College (No Degree), Communications

Similar Profiles

CREATE PROFILE
ERNEST MCPHATTER JR