Ernest Mills
Eastpointe,MI
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
30
30
years of professional experience
Work History
Owner/Operator Entertainment Venue
Lady Brandy's Place
06.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality entertainment.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Operations included managing a Uhaul Rental truck service
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Fleet Operations Manager/Personnel Manager
Bell Trans
03.2009 - 09.2020
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Increased customer satisfaction by working closely with clients to understand their needs and provide tailored solutions.
- Evaluated emerging technologies for potential incorporation into existing fleet management practices, driving continuous improvement efforts.
- Streamlined maintenance processes for improved vehicle performance and reduced downtime.
- Facilitated open lines of communication between drivers, dispatchers, mechanics, and leadership to foster a collaborative work environment.
- Collaborated with human resources to recruit, train, and retain top talent within the fleet operations team.
- Enhanced fleet efficiency by implementing advanced tracking and monitoring systems.
- Demonstrated exceptional organization and attention to detail by overseeing the timely renewal of all required licenses, permits, and registrations for the fleet.
- Developed comprehensive training programs to ensure driver safety and compliance with regulations.
- Conducted thorough analyses of accident data to identify trends or patterns that could inform future safety training sessions.
- Improved driver retention rates through effective employee engagement initiatives like incentive programs or recognition awards ceremonies.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Product Specialist Supervisor/Narrator
Gail & Rice Productions
09.1994 - 03.2008
- Assisted with demonstrations for automobiles at auto shows and specialty events
- Supported sales representatives during client meetings by providing expert knowledge on specific features of showcased vehicles of the given product line.
- Trained and provided coaching to 25 junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of new vehicles product line.
- Researched product's technical specifications and accurately communicated information.
- Delivered presentations at auto shows and specialty events,to auto show attendees
- Conducted training sessions for sales and customer service teams at auto dealerships nationwide enhancing product knowledge and messaging.
Education
Associate of Arts - Business
West Los Angeles College
Culver City, CA06.1981
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Operations Oversight
- Human Resources
- Relationship Management
- Human Resource Management
- Operational Reporting
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Safe Driving Practices
- Vehicle inspections
- Safe Driving
- Transportation safety
- Vehicle Maintenance
Timeline
Owner/Operator Entertainment Venue
Lady Brandy's Place
06.2020 - Current
Fleet Operations Manager/Personnel Manager
Bell Trans
03.2009 - 09.2020
Product Specialist Supervisor/Narrator
Gail & Rice Productions
09.1994 - 03.2008
Associate of Arts - Business
West Los Angeles College
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