Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Manager
ALLO Communications
04.2022 - 12.2023
In charge of day to day operations of residential installations, safety, warehouse and fleet
Including staffing, procurement and also responsible for cost containment
Building FTTH network using GPON technology.
Implemented new inventory management system to optimize stock levels and reduce waste.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Implemented quality control systems that boosted overall product consistency and reliability.
Handled staff training initiatives aimed at upskilling workforce to meet dynamic industry demands.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Heavy Equipment Operator
Yuma County Public Works
04.2020 - 04.2022
Equipment operator for Highway maintenance
Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects
Supported environmental initiatives by adhering to best practices in erosion control, sediment management, and stormwater runoff prevention during operations
Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports
Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery
Assessed work sites daily for potential hazards
Employed bulldozers, loaders and backhoes for construction projects
Construction Manager/Superintendent
TrueNet Communications
12.2018 - 11.2019
Installed over 70 miles of fiber optics cable both underground and aerial
Scheduled workload for four underground and 5 aerial crews
Worked hand in hand with City, county, state and Federal agencies to ensure that work was to right of way codes.
Reduced construction costs through diligent budget management and effective negotiation with suppliers.
Completed projects within time constraints by effectively managing schedules and allocating resources.
Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
Installation Technician A (telecommunications heavy construction travel gang)
UNION PACIFIC RAILROAD COMPANY
09.2015 - 11.2018
Build telecommunications sites from ground up
Including building telecommunications towers, installing monopoles and installing telecommunications buildings
Installed relay racks and all cabling, including ethernet, fiber optics, power and grounding
LMS tower climbing certified
Maintain Class A CDL
Certified Crane operator
Have operated many types of heavy equipment to do daily operations
Have supervised crew in order to create efficient, safe work environment to get projects done.
Completed installations within deadlines, adhering to company policies and safety guidelines
Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations
Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism
Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed
Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician
Followed all company guidelines regarding safety procedures when out in field
Electronics Technician
U.S. Army, YPG, Network Enterprise Center, Trax Test Services
Duties: Serves as a senior electronics technician engaged in installation, repair, design, fabrication, and calibration of a wide variety of voice/video/data Telecommunications/electronics systems, microwave systems, fiber optic systems, and numerous other Range Support Directorate systems supporting USAGE in addition test/host customer requirements, including: various TDM channel bank equipment, SONET ring equipment, and a variety of DS3, DS1, and DS0 transport, and termination equipment
Many of the communications systems and subsystems are extremely sensitive and of unique design requiring close calibration, adjustment, and alignment
Since diagrams, prints and other guidelines usually are not available for most communications systems modifications, incumbent must utilize past professional experience, systems function/design knowledge, and established experimental and empirical methods to repair, align and modify section communication systems.
Receives requests for design of a system or sub-system for specialized customer support and recommends practical working solutions
Determines what commercial equipment to use, if available, which meets systems design requirements, then designs the integration of commercial equipment to auxiliary equipment, meeting system and customer requirements
If commercial equipment is not available, incumbent will participate in the design to final evaluation of a complete system or sub-system
Participates in the development of new and unique Range Support Directorate communications systems receiving general guidance from section supervisor, engineers, and communications specialists
60%
Determines special methods and basic types of testing equipment necessary to incorporate new types of components, units, or devices for systems upgrades and redesign
Develops the criteria required to prove the feasibility of preliminary design and advises equipment customer users on related matter required to solve unique operational deficiencies
40% Performs other duties as assigned.
Technician 593rd Signal Company 11Signal Battalion
United States Army
04.1995 - 09.1997
Duties: Operated and maintained Troposcatter Microwave Communication Systems.
Bench Technician, Installer
Gila Electronics
07.1993 - 10.1994
Duties: Installed/maintained two-way radios and 800 MHz trunking mobile phones
Troubleshot equipment down to component level utilizing various such as oscilloscopes, digital multimeters, Huntron trackers and spectrum analyzers.
Education
Associates in Applied -
ITT Technical Institute
Phoenix, AZ
Skills
Microsoft Office (10 years)
CCTV
Coax
Low Voltage
Fire Alarm
Commercial Construction
Supervision
Osha
Construction Management
Excel
Office Experience
Spanish
English
Accounting
Quality Control
Budgeting
Renovation
Supervising Experience
Administrative Experience
Multilingual
Construction Inspection
Cabling
Climbing
Crane
Heavy Equipment Operation
Fabrication
Telecommunication
Quality Assurance
Blueprint Reading
Project Management
Backhoe Operation
Time management
Schematics
Supervising experience
Project management
Presentation skills
Employment & labor law
Quality assurance
System design
Quality control
Construction
Blueprint reading
Construction inspection
Document Control
Process Improvement
Program Administration
Health and Safety Compliance
Customer Service
Inventory Management
Incidents Management
Performance Reporting
Marketing
Organizational Management
Business Planning
Labor Relations
Maintenance Planning
Production
Logistics Oversight
Workflow Optimization
Customer Retention
Contract Management
Data Analysis
Performance Monitoring
Customer Relationship Management (CRM)
Business Development
Contract Negotiation
Complex Problems Analysis
Warehouse Operations
Performance Management
Strategic Partnerships
Conflict Mediation
Staff Management
Schedule Management
Data Evaluation
Data Management
Problem-Solving
Expense Reports
Management
Inventory Control
Business Process Re-Engineering
Contract Development
Goal Setting
MS Office
Unsurpassed Work Ethic
Lean Manufacturing and Design
Procedure Development
Superb Time Management Skills
Business Administration
Cost Reduction and Containment
Operations Oversight
Policies and Procedures Implementation
Work Flow Planning
Client Relationships
Operations Management
Vendor Sourcing
Startup Turnaround Strategies
Staff Training
Management Information Systems
Supply Chain Management
Quality Assurance Controls
Purchasing and Procurement
Team Leadership
Employee Motivation
Schedule Oversight
Certification
ICE Fiber optics cable splicer
EM 385 1-1 USACE Safety & Health
OSHA 10
First Aid CPR AED
CDL
CDL A
Work Authorization
Authorized to work in the US for any employer
Personal Information
Military Service Branch: US ARMY
Military Service Rank: E5
Willing To Relocate: Anywhere
Languages
Spanish
Native or Bilingual
Affiliations
American Legion Post 19 member
Timeline
Operations Manager
ALLO Communications
04.2022 - 12.2023
Heavy Equipment Operator
Yuma County Public Works
04.2020 - 04.2022
Construction Manager/Superintendent
TrueNet Communications
12.2018 - 11.2019
Installation Technician A (telecommunications heavy construction travel gang)
UNION PACIFIC RAILROAD COMPANY
09.2015 - 11.2018
Electronics Technician
U.S. Army, YPG, Network Enterprise Center, Trax Test Services
09.1997 - 04.2013
Technician 593rd Signal Company 11Signal Battalion