Summary
Overview
Work History
Education
Skills
Certification
Years In Workforce
Entrepreneurial Ventures & Leadership
Timeline
Generic
Ernest Nchamukong

Ernest Nchamukong

Salesforce Marketing Cloud Developer
Greenbelt,MD

Summary

Committed, Courageous, and focused leader with a respectful and open approach, specializing in Salesforce CRM optimization and leveraging emerging technologies within the platform. A highly credentialed Salesforce professional holding four certifications: AI Agentforce Specialist, Marketing Cloud Email Specialist, Marketing Cloud Admin, and Marketing Cloud Developer, demonstrating a comprehensive Salesforce CRM skill set. Exceptional written, verbal, and analytical communication skills enable effective conveyance of complex Salesforce CRM concepts to diverse audiences. Proven ability to build trust and manage sensitive data within Salesforce environments. Excels in proof of concept for new Salesforce CRM implementations, rapid adoption of new Salesforce technologies, and meticulous attention to detail. A methodical IT Administrator with over 10 years of experience maximizing human and technical resources to optimize business operations and ensure consistent Salesforce CRM functionality. A proponent of integrating emerging technologies to enhance Salesforce CRM efficiency and dedicated to improving service outcomes and response times.Committed, Courageous, and focused leader with a respectful and open approach. 4x Salesforce Certified professional, including AI Agentforce Specialist, Marketing Cloud Email Specialist, Marketing Cloud Admin, and Marketing Cloud Developer. Possesses a comprehensive skill set in the field. Exceptional written, verbal, and analytical communication skills to effectively convey complex concepts to both technical and non-technical audiences. Motivational management style that gains the trust of the team when handling sensitive and confidential data. Excels in performing proof of concept on new implementations, adapting quickly to new technologies, and maintaining meticulous attention to detail. Methodical IT Administrator with over 10 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent CRM operations.

Overview

21
21
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Salesforce Marketing Cloud Administrator

Government Employee Health Association (GEHA)
Lee's Summit, Missouri
02.2022 - Current
  • Supported Salesforce Marketing Cloud instances
  • Administered and configured the Salesforce Marketing Cloud platform, including user account and permission management, data extension setup, and automation workflow creation, to align with GEHA's marketing needs
  • Delivered training to needy personnel as an end-users on Salesforce Marketing Cloud features, capabilities, best practices, and guidelines.
  • Managed and organized marketing data within Salesforce Marketing Cloud, encompassing data import, cleansing, segmentation, and ensuring data integrity and compliance with privacy regulations.
  • Collaborated with Marketing Managers to translate marketing strategies into actionable multi-channel campaigns utilizing email marketing, social media advertising, and mobile messaging.
  • Built and executed marketing campaigns across various channels within Salesforce Marketing Cloud, leveraging email, social media, and mobile functionalities.
  • Monitored and analyzed the performance of marketing campaigns, identifying key trends, providing actionable insights, and recommending opportunities for improvement.
  • Provided technical support and troubleshooting for Salesforce Marketing Cloud issues, including resolving data discrepancies, monitoring system performance, and addressing code-related challenges (HTML, CSS, SQL, AMPscript).
  • Facilitated integrations between Salesforce Marketing Cloud and other systems, including CRM platforms, data warehouses, and external APIs, to ensure seamless data flow and functionality.
  • Utilized HTML, SQL, and AMPscript to customize and enhance Salesforce Marketing Cloud functionalities and campaign execution.
  • Translated business and customer requirements into technical specifications and effectively communicated technical concepts to non-technical stakeholders.
  • Proactively stayed updated with the latest Salesforce Marketing Cloud trends, features, and industry best practices, demonstrating a commitment to continuous learning.
  • Independently managed tasks and projects while also effectively collaborating within a team in a fast-paced environment.
  • Applied strong problem-solving skills and a strategic mindset to address challenges and optimize marketing efforts within the Salesforce Marketing Cloud platform.

CRM/Database Manager

Harvest Intercontinental Ministries Unlimited
Olney, MD
10.2018 - Current
  • Managed and supported the organization's CRM instance(s), ensuring optimal performance and data integrity.
  • Administered and configured the CRM platform, including user account and permission management, data structure setup (similar to data extensions), and workflow automation creation, to align with Harvest Intercontinental Ministries Unlimited's organizational needs.
  • Developed and delivered training programs end-users on end-users on CRM features, capabilities, best practices, and guidelines, empowering them to effectively utilize the system.
  • Managed and organized constituent/donor data within the CRM, encompassing data import, cleansing, segmentation, and ensuring data accuracy and compliance with relevant data privacy regulations.
  • Collaborated with relevant teams Ministry Leaders, Departmental Directors and volunteers to translate organizational strategies into actionable engagement campaigns utilizing email communication, social media outreach, and other relevant channels within the CRM.
  • Built and executed engagement campaigns across various channels within the CRM platform, leveraging email, social media integration, and other communication features.
  • Monitored and analyzed the performance of engagement campaigns, identifying key trends, providing actionable insights, and recommending opportunities for improvement in outreach and communication strategies.
  • Provided technical support and troubleshooting for CRM-related issues, including resolving data discrepancies, monitoring system performance, and potentially addressing database or integration challenges.
  • Facilitated integrations between the CRM and other systems, including marketing platforms and data warehouses to ensure seamless data flow and functionality across organizational tools.
  • Translated organizational and user requirements into technical specifications within the CRM and effectively communicated technical concepts to non-technical stakeholders.
  • Proactively stayed updated with the latest CRM trends, features, and industry best practices, demonstrating a commitment to continuous learning in database and CRM management.
  • Independently managed tasks and projects while also effectively collaborating within a team in a fast-paced environment.
  • Applied strong problem-solving skills and a strategic mindset to address challenges and optimize constituent/donor relationship management efforts within the CRM platform.

Oracle Enterprise Manager (OEM) Product Specialist Consultant

Public School Employees' Retirement System (PSERS)
Harrisburg, PA
10.2019 - 03.2020
  • Installed and Configured OEM 13.3 and deployed OEM on Windows 2016.
  • Monitored and provided general Database Administration using OEM 13c to serve as Repository for OEM 13.3.
  • Installed, Configured, add and performed the release patch of OMS.
  • Created Oracle 12c databases using DBCA, imported Database subsets, created schemas and granted permission to database objects.
  • Provided general overview of OEM functionality for Staff and documented functions within OEM as configured for the environment.
  • Created and managed Incidents rule using incident manager, notification rules and metrics for instances and servers.
  • Created blackouts, dashboards and published reports based on metrics collected.
  • Set targets in maintenance mode, added targets for new servers and instances.
  • Setup and modified Security credentials.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

Regional Secretary and Missions Director for Central Africa Countries

Bethel World Outreach Ministries International
Douala, Cameroon
01.2004 - 01.2014
  • Organized and hosted over 60 international, regional and national conferences of one week duration with over 80 international delegates.
  • Managed several projects where churches planted, properties acquired and schools established.
  • Created policies, Pay stubs, Reporting templates and Standard Operating Procedures.
  • Ensured the availability of resources through fundraising strategies.
  • Initiated and established the school to train church workers and missionaries.
  • Assisted in the hiring and training of new staff.
  • Operated smooth reporting systems for collecting field reports and submitting monthly, quarterly and yearly reports to the board of directors.
  • Facilitated regular communication between regional offices through conference calls and video meetings, enhancing inter-office collaboration.

Education

Bachelor of Arts - Ministry Formation - Administration

Harvest Central Africa College of Theology
Douala - Cameroon
01.2000 - 11.2004

Skills

Configuration management

Certification

Salesforce Certified Admin, SU21

Years In Workforce

22

Entrepreneurial Ventures & Leadership

Cloud Instructor 2022 – Present

Founder & CEO

  • Led the strategic vision and execution for a leading Salesforce training platform, empowering individuals for tech careers through live, hybrid, and self-paced learning.
  • Spearheaded the development and management of an online learning platform for seamless educational delivery.
  • Oversaw the creation and quality assurance of comprehensive Salesforce training programs, including Admin, Agentforce, and AI.
  • Cultivated a supportive learning community, managed instructors, and maximized student engagement and certification success rates.
  • Drove enrollment growth, established key partnerships, and expanded course offerings into high-demand areas like AI and Digital Marketing.
  • Led and managed a high-performing team, overseeing financial performance and funding initiatives.
  • Key Achievement: Grew Cloud Instructor into a leading Salesforce training platform with a comprehensive suite of courses and a strong community.

Aboova Digital Solutions 2019 – Present

Founder & CEO

  • Defined and executed the strategic direction for an AI-powered marketing & automation platform, empowering businesses to streamline operations and enhance customer engagement.
  • Spearheaded the development of an all-in-one platform encompassing lead capture (social media management, chatbots, forms, booking), lead nurturing (automation, email/SMS marketing), and sales & closing (CRM, payments, reputation management).
  • Drove the integration of AI technologies, including AI-powered chatbots, conversational AI agents for voice, and AI ads optimization, to enhance platform capabilities.
  • Drove business growth through strategic partnerships, marketing initiatives, and customer acquisition strategies.
  • Built and led a team focused on delivering exceptional value to platform users.
  • Key Achievement: Developed and launched an innovative AI-powered marketing & automation platform designed to simplify complex digital marketing processes for businesses.

Timeline

Salesforce Marketing Cloud Administrator

Government Employee Health Association (GEHA)
02.2022 - Current

Oracle Enterprise Manager (OEM) Product Specialist Consultant

Public School Employees' Retirement System (PSERS)
10.2019 - 03.2020

CRM/Database Manager

Harvest Intercontinental Ministries Unlimited
10.2018 - Current

Regional Secretary and Missions Director for Central Africa Countries

Bethel World Outreach Ministries International
01.2004 - 01.2014

Bachelor of Arts - Ministry Formation - Administration

Harvest Central Africa College of Theology
01.2000 - 11.2004

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Ernest NchamukongSalesforce Marketing Cloud Developer