Ernest Okoduwa
Jamaica,NY
Summary
My goal is to obtain a fulfilling position at a dynamic professional environment where I can utilize my creative thinking and technical skills for the benefit of the organization and myself.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Store Associate, IT Support
African Caribbean Food Market
09.2022 - Current
- Western union/ lotto
- Pay bills, process money orders, wire money nationally and internationally
- Helping maintain records to comply with laws and regulations
- Add new customers to the system
- Delivers prompt, accurate and excellent customer service
- Inventory management and data entry practices
- Interact with customers in a friendly and helpful manner
- Manages, checks and reconciles the balancing of cash drawers at the end of the shift
- Troubleshoot, maintain, install software for the organization across other establishment
IT Support Engineer
Ashirin Tech Solutions
03.2020 - 02.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Diploma - Computer Science
Yaba college of technology
High school diploma - undefined
Alphonsus high school
Skills
- Cash Handling
- Customer service and Assistance
- Spreadsheet
- System migrations
- Team Leadership
- Retail Management
- Develop Policies
- Computer Proficiency and Microsoft Office
- Goal-Driven
- Excellent Verbal Communication Skills
- Recordkeeping Compliance
- Customer Order Fulfillment
- Customer Traffic Management
Certification
Computer Science
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Retail Store Associate, IT Support
African Caribbean Food Market
09.2022 - Current
IT Support Engineer
Ashirin Tech Solutions
03.2020 - 02.2022
Diploma - Computer Science
Yaba college of technology
High school diploma - undefined
Alphonsus high school
Computer Science
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