Ernest Owens
Audio Visual Technician
Huntsville,AL
Summary
Detail-oriented and skilled audio-visual professional with over 19 years of experience in the mechanical and electronics sector. Recognized for exceptional organizational abilities and a strategic approach to managing high-volume requests while maintaining rigorous quality standards. Proven leader adept at coaching and mentoring teams to ensure accurate task completion and adherence to safety protocols. Extensive industry knowledge of quality control standards for electronic systems, complemented by a solid understanding of fault diagnosis and troubleshooting methodologies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Audio Visual Technician
Precision Solutions
09.2024 - Current
- Senior Audio Visual Technician
- Designing: Creating systems that meet technical requirements and budgets, requirements and wiring diagrams with design team.
- Installing: Setting up AV equipment for classified conference rooms, teams room, huddle rooms
- Troubleshooting: Identifying and fixing problems with AV equipment
- Maintaining: Keeping AV equipment in good working order
- Training: Teaching users how to use AV equipment
- Managing: Overseeing AV projects from start to finish for Department Of Justice FBI Redstone Campus
- Keeping inventory of AV equipment
- Coordinate weekly updates with Project Managers
- Team lead of audio visual technician
IT Help desk Audio Visual Technician
KBR
04.2024 - 09.2024
- Performing basic Teams Rooms installations, ensuring quality and adherence to specifications.
- Troubleshooting AV and Microsoft Teams issues promptly and efficiently.
- Upgrade firmware and patches to equipment as required.
- Read, interpret, and communicate reflected ceiling plans, elevation drawings and room flow diagrams.
- Make sound decisions and escalate matters quickly and efficiently.
- Respond effectively to sensitive inquiries or complaints.
- Collaborating with the project team to support installations and resolve technical challenges.
- Coordinate with the design team to determine AV infrastructure requirements for new conference rooms
- Set-up/maintain user accounts
- Respond and resolve incidents tickets
Lead Field Service Technician
Diversified LLC
06.2022 - 04.2024
- Review project documentation and consult with project design engineers to secure appropriate installation and programming resources for each project.
- Managed on-site and off-site installation, repair, maintenance, and troubleshooting tasks.
- Work with project general contractor, architect, and other building trades to ensure proper integration with customer site.
- Verify proper system installation and programming deployment as per project Scope of Work.
- Deliver all necessary post-project documentation to customer upon project completion.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Lead Audio Visual Technician
Howard Technology
06.2018 - 06.2022
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Coordinated proper system installation and installation schedule with the customer.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Diagnosed and resolved various service issues related to AV system's, schematics and commercial product lines.
Service Technician II
Cam Connections
01.2017 - 05.2018
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Wrote and revised maintenance procedures.
- Liaised with internal departments and contractors to optimize productivity and efficiency.
Technician II
AFL Network Services
02.2016 - 03.2017
- Installed cable pathway, firestop systems, electronic components, various cable that includes twisted pair, coax, power limited tray cable and more.
- Initiated surveys and assisted in the design and testing of Telecom Systems, TCP/IP Networks and CCTV Security.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues and ensure compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
- Responsible for ensuring continuity of projects, overseeing all documentation & customer interface activity, & enforcing all company policies & safety requirements
- Installed and serviced key and PBX systems; security & CCTV systems, wireless devices and cable pathways.
- Dressed and routed cable into telecoms closets, modular furniture and other work area outlets
- Possess working knowledge of ANSI/TIA/EIA cabling standards & the National Electric Code
- Adhere to and promote the Environmental, Health & Safety policies of AFL Telecoms and conducted job site surveys.
- Report any project scope changes, issues, or concerns to the assigned contacts
Technician/Installer
Petranka Contracting LLC
10.2014 - 01.2016
- Wireless networking, routing, switching, fiber optics, CCTV and pull and terminate cat5&cat6 cable,punch down jacks punch down patch panel build com room
- Perform installation, repair and maintenance activities on electronic components and systems
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Telecommunications Equipment Installer | Advance
Communication Technology
12.2008 - 03.2009
- Perform installation, repair and maintenance activities on electronic components and systems.
- Managed field installations and preventive maintenance.
- Performed troubleshooting and maintenance activities on electronic, mechanical and hydraulic systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Lead Technician
CMI Electronics
07.2004 - 09.2008
- Educate operators on the safe and appropriate use of electrical and mechanical equipment.
- Provide technical troubleshooting assistance to maintenance personnel.
- Maintained accurate logs of technical activities performed for reference purposes.
- Performed installation, repair and maintenance activities on electronic components and systems.
- Planned, scheduled, and delegated daily work to team of employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Education
High school diploma - Electronics
George W. Carver Sr. High School
Montgomery, AL12.1996
Skills
- Microsoft Windows
- DHCP
- Technical schematics
- Software troubleshooting
- Structured cabling installation
- Voice over Internet Protocol
- BGP
- IT help desk support
- Low voltage systems
- Audio processing expertise
- Ethernet configuration
- VPN
- Technical network support
- Proficient in computer applications
- TSC IP Networking
- Network system integration
- Cabling training support
- CCTV configuration and programming
- IP camera configuration
- TV and projector installation
- Low-voltage cabling expertise
- Video teleconferencing
- Proficient in TCP networking
- Firewall
- Time management
Certification
- Top Secret Clearance August 2023 to Present
- AMX Designer (video and control)
- Extron AV Associate
- Crestron
- CCNA Cisco Certified Network Associate June 2024 to June 2028
Languages
English
Full Professional
Timeline
Lead Audio Visual Technician
Precision Solutions
09.2024 - Current
IT Help desk Audio Visual Technician
KBR
04.2024 - 09.2024
Lead Field Service Technician
Diversified LLC
06.2022 - 04.2024
Lead Audio Visual Technician
Howard Technology
06.2018 - 06.2022
Service Technician II
Cam Connections
01.2017 - 05.2018
Technician II
AFL Network Services
02.2016 - 03.2017
Technician/Installer
Petranka Contracting LLC
10.2014 - 01.2016
Telecommunications Equipment Installer | Advance
Communication Technology
12.2008 - 03.2009
Lead Technician
CMI Electronics
07.2004 - 09.2008
High school diploma - Electronics
George W. Carver Sr. High School
Similar Profiles
Brian YeagerBrian Yeager
Senior Audio-Visual Technician / Project Manager at Precision SolutionsSenior Audio-Visual Technician / Project Manager at Precision Solutions
Ashish KumarAshish Kumar
Team Leader at Precision SolutionsTeam Leader at Precision Solutions
Kylie MorleyKylie Morley
Administrative Assistant at Precision Solutions IncAdministrative Assistant at Precision Solutions Inc
James SpinosoJames Spinoso
Pardons and Parole Officer at Alabama Bureau of Pardons & ParolesPardons and Parole Officer at Alabama Bureau of Pardons & Paroles
J’Mialyn BarnesJ’Mialyn Barnes
Electro-Mechanical Technician at Provision Drone WorksElectro-Mechanical Technician at Provision Drone Works