Summary
Overview
Work History
Education
Skills
Work Availability
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Irene Owusu

Columbia,MD

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals. Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

8
8
years of professional experience
3
3
Certificates
16
16
years of post-secondary education

Work History

Assistant Store Manager

ALDI
09.2020 - 12.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Sales Associate

Macy's
07.2019 - 08.2020
  • I worked as a sales associate where I welcomed customers with greetings and a smile and also organized things in the shop whenever the get messy
  • I also worked as a cashier and helped customers find what they need when they come to the store
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Supervisor

Forestry Commission
02.2018 - 03.2019
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.

Help Desk Representative

Lands Commission
02.2017 - 01.2018
  • Provided excellent customer service, empathizing with user concerns and resolving issues in a timely manner.
  • Reduced response times with effective ticket management, prioritizing urgent issues to ensure prompt resolution.
  • Enhanced team productivity by collaborating effectively with colleagues to resolve complex issues quickly.
  • Implemented proactive solutions to prevent recurring problems, reducing overall volume of support requests.

Education

Bachelor of Arts - Social Science

University of Cape Coast
Cape Cost, Ghana
05.2001 - 01.2017

Skills

Help Desk

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Irene Owusu