Summary
Overview
Work History
Education
Skills
Timeline
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Ernest Pack

Kingwood,WV

Summary

Well-seasoned manager and problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Striving to create a customer-friendly atmosphere.

Overview

39
39
years of professional experience

Work History

Store Manager Customer Satisfaction

Autozone
05.2011 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager, DMIT

Advanced Auto Parts
04.2000 - 05.2011
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Door Guard, Keyholder, Assistant Manager

AMES
09.1985 - 03.2000
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored security to protect employees, customers and property.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
05.1988

Skills

  • Over 23 Years of Automotive Experience
  • Over 17 Years of Big Box Retail Experience
  • Business Management
  • Recruitment and hiring
  • Problem-Solving
  • Effective follow-through Leadership
  • Staff Supervision
  • Team leadership and coaching
  • Daily Customer Service Skills
  • Effective Customer Service Judgement

Timeline

Store Manager Customer Satisfaction

Autozone
05.2011 - Current

Store Manager, DMIT

Advanced Auto Parts
04.2000 - 05.2011

Door Guard, Keyholder, Assistant Manager

AMES
09.1985 - 03.2000

High School Diploma -

Glen Burnie High School

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Ernest Pack