Ernest Sanchez
Spring,TX
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple projects and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Providing live and interactive training to new team members allowing them to succeed on the project. Hosting ongoing live Q&As to groups of over 200 to make sure team was on the same page. Used both Qualitative and Quantitative data in performance management to insure team met client goals.
Overview
6
6
years of professional experience
Work History
Senior Project Manager
Welocalize
01.2021 - Current
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Communicated project plans and progress to key stakeholders and project contributors.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Analyzed project performance data to identify areas of improvement for teams of various sizes, 50 - 1000 people. Improved Gross margins over time with performance management.
Vendor Project Manager
Welocalize
03.2019 - 01.2021
- Responded to customer issues promptly to build strong professional relationships.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Provided intensive training to over 200 data annotators to ensure the best quality data was being provided
Linguistic Tester
Welocalize
11.2018 - 03.2019
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Checked for accuracy by verifying data and records.
- Utilized techniques for increasing data entry speed.
- Always exceeded Quality and Quantity expectations, sometimes doing 150% output
Teaching Assistant - Language and Society
University Of North Texas
02.2018 - 05.2018
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported planning and preparation for culturally-diverse class sessions.
- Mentored and tutored individual students needing additional help.
Education
Master of Arts - Linguistics
University of North Texas
Denton, TX05.2018
Bachelor of Arts - German
University of North Texas
Denton, TX05.2016
Bachelor of Arts - Linguistics
University of North Texas
Denton, TX05.2016
Skills
- Client Relationship Management
- Cross-Functional Communication
- Quality Control
- Performance Monitoring
- Technical Support
- Verbal Communication
- New Hire Training
- Public Speaking
Languages
Spanish
Limited Working
German
Limited Working
Timeline
Senior Project Manager
Welocalize
01.2021 - Current
Vendor Project Manager
Welocalize
03.2019 - 01.2021
Linguistic Tester
Welocalize
11.2018 - 03.2019
Teaching Assistant - Language and Society
University Of North Texas
02.2018 - 05.2018
Master of Arts - Linguistics
University of North Texas
Bachelor of Arts - German
University of North Texas
Bachelor of Arts - Linguistics
University of North Texas
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