Ernest Shannon
Raleigh,NC
Summary
I am seeking to utilize my broad business management and sales experience in a collaborative, forward-looking, environment, where hard work is tempered with humor and continued growth and development is a key value.
Overview
15
15
years of professional experience
Work History
Manager, Customer Service, Specialty
Weaver Street Market
05.2022 - Current
- Responsible for the customer experience, staff training and development, operations, budgeting, ordering, inventory, back up for Grocery, MOD store-wide responsibilities
- Charged with championing an engaging culture, identifying marketing opportunities, increasing sales, facilitating community events.
Inventory Control Manager
AmerisourceBergen
12.2019 - 05.2022
- Managed over $100 MM in inventory, reporting, monitoring, auditing, reconciling discrepancies, troubleshooting, identifying opportunities.
- Oversaw the implementation of a new warehouse management system, ensuring smooth transitions and minimal disruptions to daily operations.
Assistant Store Manager of Operations
Food Lion
06.2009 - 12.2019
- Responsible for sales, designed floor layout and displays, tracked and built upon tracking of customer purchasing habits, staff training and development
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
Education
High School Diploma -
Knightdale High School
Knightdale, NC06.2009
Skills
- Emotional intelligence
- Relationship and people management
- Communications
- Market assessment and customer analysis
- Sales strategies
- Business planning
- Change management
- Ordering and inventory
- POS systems
- SAP Enterprise Resource Planning Software
- PKM Personal Knowledge Management Software
- Effective use of other technology
- Floor design/layout
- PKMs/SAP
Page
2
References
Sarah Vega, Weaver Street Market Manager of Recruiting and Worker Support, smvega01@yahoo.com, 413-212-3326
Timeline
Manager, Customer Service, Specialty
Weaver Street Market
05.2022 - Current
Inventory Control Manager
AmerisourceBergen
12.2019 - 05.2022
Assistant Store Manager of Operations
Food Lion
06.2009 - 12.2019
High School Diploma -
Knightdale High School
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