Ernest Spence-Culbreath
Alda,PA
Summary
Adept at swiftly resolving technical issues and enhancing customer satisfaction, I leveraged my expertise in software installation and issue resolution across roles at Amtrak and other companies. My proactive approach and strong diagnostic skills significantly improved service delivery, demonstrating my ability to adapt and excel in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Technician
Power Equipment Restoration
Folcroft, PA
05.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Help Desk Technician
Amtrak
Philadelphia, PA
07.2022 - 12.2022
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Delivery Driver
Amazon
Philadelphia, PA
07.2020 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
No Degree - Communication Studies
Delaware County Community College
Media, PANo Degree - Technology Education
Year Up
Philadelphia, PA04.2022
Skills
- Issue Resolution
- Ticket management
- Technical Support Triage
- Operating systems knowledge
- Remote Support
- Help Desk Software
- Software Installation
- Software Updates
Timeline
Technician
Power Equipment Restoration
05.2023 - Current
Help Desk Technician
Amtrak
07.2022 - 12.2022
Delivery Driver
Amazon
07.2020 - 04.2022
No Degree - Communication Studies
Delaware County Community College
No Degree - Technology Education
Year Up