Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ernest Sykes

Anderson,SC

Summary

Hardworking Machine Operator well-versed in keeping components running at peak levels to produce high-quality refrigerator products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.

Overview

8
8
years of professional experience

Work History

Master Grill Operator

Waffel House
Anderson, SC
05.2023 - Current
  • Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
  • Verified accuracy of orders prior to plating or packaging for delivery and pickup services.
  • Distributed prepared food to servers.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
  • Utilized time management skills to ensure orders were filled quickly yet efficiently during peak hours.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Replenished food items from inventory and rotated ingredients.
  • Followed written recipes accurately and consistently prepared menu items accordingly.
  • Ensured all ingredients were of the highest quality and freshness.

Machine Operator

Electrolux
Anderson, SC
07.2022 - Current
  • Manipulated controls to set, activate and adjust mechanisms on machinery.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Identify areas where improvements can be made in terms of efficiency or cost savings.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Operate robotic arms within a manufacturing environment.
  • Adjust machine settings to complete tasks accurately.
  • Understood and followed oral and written directions.

Customer Service Representative

TD Bank
Anderson, SC
11.2021 - 07.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Excelled in exceeding daily credit card application goals.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sandblaster

Smf, An Etnyre international
Anderson, SC
02.2019 - 11.2021
  • Ensured that proper protective clothing was worn during any operation involving hazardous materials such as silica-based media or chemicals.
  • Moved fingers over surfaces of carvings to verify smoothness of finish.
  • Kept accurate records of all jobs performed including quantity of material used and time needed to complete task.
  • Repaired damaged components using welding techniques prior to beginning any sandblasting work.
  • Used hand tools such as chisels, hammers, scrapers, wire brushes for more detailed cleaning tasks.
  • Assisted with training new employees in safe operating procedures for sandblasters.
  • Mixed abrasives according to desired finishes.
  • Prepared surfaces for sandblasting by removing rust, dirt, paint, and other debris.
  • Provided assistance in the loading and unloading of materials into the sandblast cabinet or onto blast tables.
  • Performed daily maintenance checks on machinery before use in order to identify potential issues.
  • Maintained endurance while applying strength and using hand-eye coordination to increase productivity and quality.
  • Cut, ground, sanded and polished stone in preparation for diverse projects.
  • Adjusted nozzle size and pressure settings on the sandblaster to achieve desired results.
  • Safely operated equipment to set up and prepare area for blasting.
  • Used rubbing stones to smooth surfaces of carvings.
  • Removed sand, paint, grease, tar, or rust from surfaces.
  • Inspected parts before and after sandblasting process to ensure quality control standards were met.
  • Reviewed work order documents, technical models and requirements and specifications to complete precise cuts and achieve accurate results.
  • Set up and operated sandblasting equipment according to safety protocols.
  • Addressed rough areas with sanding tools to provide smooth surfaces and edges.

Life Insurance Agent

American Income Life
Anderson, SC
01.2020 - 12.2020
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Created coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Developed appropriate quotes based on risk information.
  • Provided death benefits by delivering policy proceeds and reassessing client needs.
  • Reviewed existing contracts to make sure they are compliant with state regulations.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Educated clients on various types of life insurance policies available in the market.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Advised clients on the tax implications of their investments and purchases.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Negotiated terms of policy with clients to ensure maximum benefit for both parties.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Leveraged industry trends to shape solutions and approaches.
  • Provided personalized service to clients by phone, email, or in-person meetings.
  • Evaluated current financial situation of clients before recommending any policy changes.
  • Resolved customer issues in a timely manner while providing excellent customer service.
  • Analyzed client portfolios to determine best investment opportunities.
  • Created reports on sales activities, customer feedback, and other relevant data.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

Shipping and Receiving Associate

Orian Rugs
Anderson, SC
05.2016 - 02.2019
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Prepared documentation to track and report on damaged or missing items.
  • Maintained accurate records of received goods and shipped orders in computerized inventory system.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Verified shipping documents, such as bills of lading, packing slips, invoices and purchase orders.
  • Created shipping labels using various software programs including FedEx Ship Manager and UPS Worldship.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Followed all safety regulations when handling hazardous materials during the shipping and receiving process.
  • Organized warehouse space for efficient storage of goods.
  • Utilized RF scanners for inventory control processes.
  • Modified existing software systems to enhance performance and add new features.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Understood and followed oral and written directions.

Master Grill Operator

Waffle House
Anderson, SC
05.2016 - 11.2018
  • Maintained cleanliness of workstation, including countertops, shelves, and grills.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
  • Utilized time management skills to ensure orders were filled quickly yet efficiently during peak hours.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Replenished food items from inventory and rotated ingredients.
  • Ensured all ingredients were of the highest quality and freshness.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Received and stored food and supplies.
  • Provided excellent customer service by promptly addressing inquiries or complaints.
  • Communicated with other team members regarding order status updates.

Education

Northern Nash High School
Rocky Mount, NC
06-2010

Skills

  • Team Player
  • Machinery Operation
  • Safety Compliance
  • Equipment Operation
  • Parts Fabrication
  • Workplace Safety
  • Computer Skills
  • Adaptable
  • Multitasking and Organization
  • Efficient

Timeline

Master Grill Operator

Waffel House
05.2023 - Current

Machine Operator

Electrolux
07.2022 - Current

Customer Service Representative

TD Bank
11.2021 - 07.2022

Life Insurance Agent

American Income Life
01.2020 - 12.2020

Sandblaster

Smf, An Etnyre international
02.2019 - 11.2021

Shipping and Receiving Associate

Orian Rugs
05.2016 - 02.2019

Master Grill Operator

Waffle House
05.2016 - 11.2018

Northern Nash High School

Similar Profiles

CREATE PROFILE
Ernest Sykes