ERNEST T. FRAZIER, JR.
Program Manager
New Orleans
Summary
Dynamic, results-oriented professional with extensive experience and a strong educational background, ready to contribute effectively in a challenging role. Proven ability to leverage skills in problem-solving and strategic thinking to drive success and achieve organizational goals. Committed to continuous improvement and innovation, ensuring every project meets the highest standards of quality. Eager to bring a unique blend of expertise and passion to a forward-thinking team.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 38 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Program Manager Department of Corrections
Delgado Community College City Park Campus
01.2024 - Current
- Collaborate with correctional facilities to communicate programming options to potential students. Ensure students receive academic and career advising comparable to that of non-incarcerated participants. Provide participants and/or DPS&C with unofficial transcripts after each semester. Supply routine and as-needed documentation to DPS&C staff and other relevant personnel regarding each student's progress. Deliver an annual report summarizing program performance and outcomes. Coordinate room scheduling with the DPS&C site contact prior to enrollment. Support and monitor instructions from the Institution to ensure appropriate communication and interaction with students. Coordinate with DPS&C staff on additional needs related to approved programs. Assist and support the implementation of contingency plans as needed. Manage course call-outs, required escorting, and security measures related to student attendance. Serve as the liaison for Delgado's Workforce Development Department by developing new certifications and workforce training programs to meet specific needs. Establish working practices and relationships with industry partners and stakeholders. Identify grant funding opportunities, assist with grant proposal development, and oversee all aspects of grant management. Supervise and evaluate assigned staff. Aid in developing marketing and outreach programs and initiatives for Workforce Development. Provide leadership and oversight for workforce re-entry programs and initiatives. Perform additional duties as assigned by the Vice Chancellor for Workforce Development.
Executive Director of the Advanced Manufacturing Center of Excellence (AMCOE)
Delgado Community College River City Site
01.2021 - 01.2024
- Successfully manage all aspects of the AMCOE in accordance with the mission of the College. Represent AMCOE to its' students, industry and educational partners and the community at large. It is my responsibility to plan, implement, and manage all program aspects which include courses design and development, as well as curriculum development in accordance with industry standards. I also work in conjunction with the AMCOE Advisory Board as a direct liaison to ensure that program requirements are aligned with industry needs. It is ultimately my responsibility for overseeing the management of administration, production, marketing, operational, quality, and all other aspects which constitute the business structure of the AMCOE.
Insurance Producer/Agency Development Manager
Colonial Life
01.2020 - 01.2021
- Develop and use strategies created by Colonial Life which allows me the opportunity to increase the operating effectiveness of Agency Sales Reps. The goal is to make sure I’m helping every ASR succeed with a customized approach. I recognize the importance of providing support, training, and tools to help them grow their business. It is also my responsibility to promote the company’s products to business owners. Build a long-term relationships with clients and give advice on the best products to use with regard to covering different risks.
Sales Advisor
Toyota of New Orleans
01.2019 - 01.2019
- Responsible for working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. As well as promptly resolve customer complaints and ensure maximum client satisfaction.
Director of Workforce Development/Carl D. Perkins Coordinator
Elaine P. Nunez Community College
01.2007 - 2019
- Responsible for overseeing the development and delivery of training for industry’s current and emerging needs; overseeing the development and delivery of training for new and expanding business and industry; serving as an active team member of various workforce development boards and committees, actively pursuing grants and other funding resources, and managing the activities of all personnel involved in Workforce Development. Provides supervision for the program services related to Carl Perkins and ensures the success of the programs at the College. Also provide referrals for students and members of the community to One-Stop providers. In addition, conduct and/or supervise the activities of the Carl Perkins Program, Career Services, and ADA/504 services.
Quality Assurance Inspector
DQSI Corporation
01.2006 - 01.2007
- Worked under the direction of the US Army Corps of Engineers assuring the safety of work crews performing Hurricane Katrina cleanup while also assuring that debris loads were safe, properly covered and appropriate for available landfill locations. As a QA inspector I was required to communicate effectively and extract the cooperation and compliance of crew supervisors in a very diverse and intense work environment. For several months we worked seven days each week, twelve hours each day and QA inspectors most often worked with minimal supervision.
Quality Assurance Inspector
C & S Consultants Inc
01.2005 - 01.2006
- Worked under the direction of the US Army Corps of Engineers assuring the safety of work crews performing Hurricane Katrina cleanup while also assuring that debris loads were safe, properly covered and appropriate for available landfill locations. As a QA inspector I was required to communicate effectively and extract the cooperation and compliance of crew supervisors in a very diverse and intense work environment. For several months we worked seven days each week, twelve hours each day and QA inspectors most often worked with minimal supervision.
Evening Administrator/Outreach Coordinator
Elaine P. Nunez Community College
01.1997 - 01.2005
- Identify and recruit businesses into Nunez's business outreach training programs and monitor the progress of these programs. Serve as chief grant administrator for a state funded $168,000 business outreach-training program. Responsible for implementing budgetary controls and monitoring student outcomes. Serve as an institutional coordinator for the southern Regional Education Board. Setup and maintain an electronic classroom for Nunez students and oversee the college's video conferencing network. Also serve as the Black Board Administrator for the college. In charge of setting up instructor and their classes on the Black Board network as well as their initial training on the use of the program. Work with numerous youths as the liaison for the school to career and summer connections programs, these programs help youth to determine career paths.
Part-Time Sales Associate
Circuit City Stores INC
01.1995 - 01.1998
- Provided consistently high-quality customer service, and assisted customers with questions, concerns, and selection of home audio products. Maintained the correct prices on the mix and match wall, and performed cycle counts.
Career and Veterans Affairs Counselor
Delgado Community College
01.1995 - 01.1997
- Monitored the progress of continuing students, academic advising, career advising, and certifying veterans' eligibility. Served as the primary high school recruiter for Delgado West Bank. Interviewed and recommended high school seniors for academic and leadership scholarships. Advised, orientated, and registered new, transfer and continuing students. Administered placement tests for new students. Setup job fairs and worked with students and businesses in student job placement.
Certified Technician and Supervisor
Rodent Guard Pest Extermination
01.1992 - 01.1995
- Serviced and maintained numerous work sites and contract execution. Trained and supervised employees. Assessed damage to building structures. Performed termite treatments as specified by Rules and Regulation of the Structural Pest control Law.
Summer Youth Employment Training Program (SYETP), Counselor
Orleans Private Industry Council
01.1991 - 01.1992
- Community Relations Counselor (CRC) for Title II-B. Conducted Intake to determine eligibility of individuals applying to SYETP. Monitored work sites for guidelines in compliance with JTPA regulations for contract compliance and any problematic areas. Interviewed participants, crew chiefs, and supervisors. Picked up time sheets and distributed paychecks for participants. Assisted in payroll and moderate bookkeeping.
Education
Masters of Public Administration - Public Administration
MANKATO STATE UNIVERSITY
Mankato, Minnesota01.1991
Bachelor of Arts - Political Science, Minor in Psychology
XAVIER UNIVERSITY OF LOUISIANA
New Orleans, Louisiana01.1990
Skills
Proficient in Microsoft Office Suite
Grant proposal preparation
Effective team leadership
Project management leadership
Analytical decision-making
Project management
Long-term strategic planning
Team building
Effective team leadership
Team development
Strategic workload organization
Project coordination
Certification
Certified Workforce Developer -CWD
Timeline
Program Manager Department of Corrections
Delgado Community College City Park Campus
01.2024 - Current
Executive Director of the Advanced Manufacturing Center of Excellence (AMCOE)
Delgado Community College River City Site
01.2021 - 01.2024
Insurance Producer/Agency Development Manager
Colonial Life
01.2020 - 01.2021
Sales Advisor
Toyota of New Orleans
01.2019 - 01.2019
Director of Workforce Development/Carl D. Perkins Coordinator
Elaine P. Nunez Community College
01.2007 - 2019
Quality Assurance Inspector
DQSI Corporation
01.2006 - 01.2007
Quality Assurance Inspector
C & S Consultants Inc
01.2005 - 01.2006
Evening Administrator/Outreach Coordinator
Elaine P. Nunez Community College
01.1997 - 01.2005
Part-Time Sales Associate
Circuit City Stores INC
01.1995 - 01.1998
Career and Veterans Affairs Counselor
Delgado Community College
01.1995 - 01.1997
Certified Technician and Supervisor
Rodent Guard Pest Extermination
01.1992 - 01.1995
Summer Youth Employment Training Program (SYETP), Counselor
Orleans Private Industry Council
01.1991 - 01.1992
Masters of Public Administration - Public Administration
MANKATO STATE UNIVERSITY
Bachelor of Arts - Political Science, Minor in Psychology
XAVIER UNIVERSITY OF LOUISIANA