Ernest Ulrich
Fredericksburg,VA
Summary
Prior to attending Coastal Carolina University, I maintained Blackhawk and Chinook aircraft specifically as an electrician for the United States Army. While Serving, I earned different metals including the Good Conduct Medal, Army Achievement Medal, and National Defense Metal. I have a federal security clearance from the United States Department of State. Before joining the United States Army, I spent seven-plus years working in Customer Service. My goal is to strive to be successful in whatever I do. I enjoy learning and obtaining new skills that I can use in the future.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Agent / Manager
01.2022 - 01.2023
- Responsible for greeting guests in an efficient and courteous manner as I was the face of the company when they arrived. Ranked #2 for employee recognition in surveys. Performed job functions with attention to detail, speed, and accuracy, while trying to accommodate all guest requests during their stay. Excelled at performing nightly room charges while remembering various codes needed for other staff. Deescalated situations with upset guests, while maintaining a professional positive attitude. On me and always ready to help guests.
United States Army
01.2017 - 01.2021
- Diagnosed and troubleshot malfunctions in electrical and electronic components on Blackhawk and Chinook aircraft. Repaired aircraft instrument systems. Maintained constant communication with higher command. On standby 24/7 with a reputation of always being on me, in the correct uniform, and at the right place. Served as an advisor and mentor for new team members. I was able to provide information and help them in obtaining specific support services including transportation, personal finances, childcare, housing, etc.
McDonald's
01.2014 - 01.2017
- Operated POS system in taking customer orders correctly, and delivering excellent customer service. Carefully reviewing all food and safety measures needed to guarantee the customer the best food with good service. Assisted with maintaining cleanliness in line with company standards. Contributed to exceeding standards in sanitizing and custodian services, taking the initiative to go beyond and do more than required. Supported and worked as a high-efficiency team.
Education
Bachelor’s - Hospitality resort tourism and management in business
Coastal Carolina University - Online
06.2025
Associate’s - Medical Billing and Coding
Greta Career College
01.2010
Skills
- GREAT COMMUNICATION
- TIME MANAGEMENT
- COLLABORATION/TEAMWORK
- LEADERSHIP EXPERIENCE
- CUSTOMER/GUEST SERVICES
- CRITICAL THINKING
- RESPONSIBLE
- PROBLEM SOLVER
- SCHEDULING
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
12.2024 - Current
Front Desk Agent / Manager
01.2022 - 01.2023
United States Army
01.2017 - 01.2021
McDonald's
01.2014 - 01.2017
Bachelor’s - Hospitality resort tourism and management in business
Coastal Carolina University - Online
Associate’s - Medical Billing and Coding
Greta Career College
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