Ernest Williams
Easley,SC
Summary
Adept at fostering strong customer relationships and enhancing sales, I significantly exceeded quarterly sales targets at Budweiser through persuasive product presentations and exceptional service. My background as a Business Owner and Manager at Walmart demonstrates unparalleled reliability and problem-solving abilities, ensuring high-quality service delivery and fiscal responsibility.
Overview
18
18
years of professional experience
Work History
Business Owner
KJSC Enterprises LLC
01.2014 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Salesman
Budweiser
11.2011 - 01.2016
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Promoted and up-sold products and services to meet needs of customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
Manager
Walmart
03.2007 - 11.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Fuller Normal
Greenville SC05.2006
Skills
- Reliability
- Professionalism
- Communication
- Multitasking Abilities
- Problem-solving abilities
Timeline
Business Owner
KJSC Enterprises LLC
01.2014 - Current
Salesman
Budweiser
11.2011 - 01.2016
Manager
Walmart
03.2007 - 11.2011
High School Diploma -
Fuller Normal
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