Ernest E. Guise

• Manage day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

My responsibilities were but not limited to the items below.

• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Established team of motivated and highly skilled employees to help run business.
• Established foundational processes for business operations.
• Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
• Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Interacted well with customers to build connections and nurture relationships.

• Executed day-to-day functions at the command center for the Kimberly Clark Corporation.
• Dispatch of officers to different locations thru out the property.
• Monitoring of CCTV System
• Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
• Monitored communications to detect important information related to current and planned military operations.
• Logged in employees or any visitors, packages or any information pertaining to the facility.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Conducted routine inspections to check quality and compliance with established specifications.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Installation of alarm camera

Started as an security officer/loss Prevention at a retail store worked varies accounts and also patrolled and secured properties.

As Account Manager

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• I was responsible for 25 accounts in which I did the scheduling, hiring, training, payroll, overtime control and all aspects required to make sure the client was satisfied.

• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Provided leadership, guidance and direction to the security staff to ensure they knew exactly what was expected of them to do their job effectively.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Monitored crowded public areas and events to mitigate risk and promote safety.
• Conducted searches of individuals, vehicles and premises.
• Monitored criminal activity in community to identify suspicious activity.
• Responded to emergency calls to provide assistance to citizens in need.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• All aspect of management duties.