Ernestina Abanquah
Woodbridge,NJ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Asst. Sec. /Office Asst. NJ Veterans Memorial Home
Optimized Manpower Solutions, Inc.
02.2020 - 02.2024
- Answered phones, delivered messages to appropriate party.
- Filed, scanned, faxed and copied confidential documents.
- Prepared labels and checked employees in for COVID testing.
- Ensured Licenses i.e., Physician, C.N.A., Contract Vendors are valid and updated accordingly.
- Ensured mailings are completed in timely manner.
- Processed and distributed incoming mail and stamped outgoing mail.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Data Entry Clerk
Human Edge (Contract)- Steris
Edison, NJ
10.2019 - 02.2020
- Updated customer specifications and entered information in system.
- Verified if load has been picked up by customer.
- Filed completed folders.
- Answered and transferred incoming calls.
- Excellent communication skills, both verbal and written.
Administrative Assistant Dept of Human Services
22nd Century Staffing/Optimized/ NKA Manpower Solutions, Inc. (Contract)
03.2019 - 09.2019
- Received documents from Field Nurses for patients either at Hospitals, Nursing Homes, and also patients awaiting approval for long term care
- Issued letters to uninsured and managed care patients, to advise them of status of their application.
- Verified accuracy of information
- Entered documentations using Molina and Telysis Systems so facilities to be compensated for their services.
- Delivered completed copies of patient application approvals to Nurse assessors for verification.
- Entered additional remarks in system when received from assessor.
- Filed documents.
Administrative Asst III NJ Veterans Memorial Home
22nd Century Staffing/Optimized NKA Manpower Solutions, Inc. (Contract)
09.2018 - 07.2019
- Entered documents into database and filed scanned documents.
- Shredded all unnecessary documents.
- Assisted office manager with data entry processing occasionally.
- Scheduled overtime and vacation time for Nurses and Per diem's in facility
- Answered all incoming calls for call outs.
- Assisted employees with inquiries.
- Ensured sufficient staffing on each shift daily.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Property Management Assist Margate Tenants Corp
Apple One
10.2017 - 08.2018
- Answered all incoming and transferred calls to appropriate team members.
- Received and send packages/ mail via UPS and Fed Ex
- Responded to all email inquiries.
- Processed all rental and purchase applications for interested applicants.
- Processed all closing documents for Purchases, Sales and Stock Transfers for interested parties.
- Filed all closed documents.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
Receptionist/File Clerk Tumi Luggage
Apple One
10.2016 - 10.2017
- Answered all incoming and transfer calls to appropriate team members.
- Received and sent packages via UPS, Fed Ex and Amazon.
- Reserved room for conference room.
- Assisted Human Resource with department filing.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Investment Associate Prudential
Office Team/ Robert Half
04.2014 - 07.2014
- Verified accuracy of account numbers on spread sheet.
- Converted IRA accounts from one system to another.
- Mailed letters to clients advising them of new process due to conversion.
- Advised Middle Office of work in good order status.
- Corresponded with Financial advisors regarding rejected accounts.
Administrative Assistant III
Northpointe Personnel (Contract)
03.2013 - 04.2013
- Ensured proper input of Client's information on to company's database.
- Facilitated delivery of boxes to archive.
- Distributed mail to appropriate team members.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Associate Operations Support Analyst-Middle Office
Citi Group
04.2006 - 02.2012
- Assured quality service, proficiency, and timeliness.
- Utilized NETX360 system for following when: Open New Trust Accounts to prepare for funding.
- Closed accounts per Trust Officers request for various lines of businesses
- Tracked security movement in and out of Clients accounts and verified accuracy of Data prior to account opening.
- Updated excel spread sheet with inquiries regarding account opening and account closings.
- Trained Interns on day-to-day functions.
- Worked on various projects.
Senior Securities Specialist-Operations
Citi Group
09.1999 - 04.2006
- Maintained high level of services to meet organizational standards
- Posted all Cash Dividends to various client accounts on payable dates
- Ensured Payments received from Depository Trust Company was credited to Trust Accounts
- Posted all Government Bonds and CMO's
- Reconciled all open items utilized DTC terminal and SEI Trust 3000 system.
- Researched all items over 30 days old.
- Reconciled in-house accounts to ensure are in balance.
Education
No Degree - Business Administration
Kingsborough Community College
Brooklyn, NY05.1981
High School Diploma -
South Shore High School
Brooklyn, NY06.1977
Skills
- Database entry
- Client Support
- Document filing
- Microsoft Office Suite
- Customer Service
- Data Entry
Qualifications Summary
- Financial Operations Support
- Customer Service (Inbound/Outbound)
- Administrative Assistant lll
- Receptionist
- Assistant Secretary
Timeline
Asst. Sec. /Office Asst. NJ Veterans Memorial Home
Optimized Manpower Solutions, Inc.
02.2020 - 02.2024
Data Entry Clerk
Human Edge (Contract)- Steris
10.2019 - 02.2020
Administrative Assistant Dept of Human Services
22nd Century Staffing/Optimized/ NKA Manpower Solutions, Inc. (Contract)
03.2019 - 09.2019
Administrative Asst III NJ Veterans Memorial Home
22nd Century Staffing/Optimized NKA Manpower Solutions, Inc. (Contract)
09.2018 - 07.2019
Property Management Assist Margate Tenants Corp
Apple One
10.2017 - 08.2018
Receptionist/File Clerk Tumi Luggage
Apple One
10.2016 - 10.2017
Investment Associate Prudential
Office Team/ Robert Half
04.2014 - 07.2014
Administrative Assistant III
Northpointe Personnel (Contract)
03.2013 - 04.2013
Associate Operations Support Analyst-Middle Office
Citi Group
04.2006 - 02.2012
Senior Securities Specialist-Operations
Citi Group
09.1999 - 04.2006
No Degree - Business Administration
Kingsborough Community College
High School Diploma -
South Shore High School
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