Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Manager Feedback
Languages
Timeline
Generic

ERNESTINA B. RABEY

Bisbee,USA

Summary

Highly respected and seasoned insurance professional with over 25 years of experience in the industry. Brings more than 15 years of executive-level account management including operations leadership, staff supervision, and budget oversight. Proven ability to manage complex projects, foster high-performing teams, and uphold exceptional client satisfaction standards. Bilingual (English/Spanish), tech-savvy, and adaptable to evolving platforms. Seeking a remote or hybrid role that allows for meaningful contribution, growth, and client-centered service delivery.

Knowledgeable Account Manager with strong background in client relations and communication. Proven track record of effectively resolving client concerns and facilitating seamless interactions between client and providers. Demonstrated ability to utilize empathy and problem-solving skills to enhance client satisfaction and account coordination.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Insurance & Patient Liaison / Utilization Review

America's Rehab Campus
05.2024 - Current
  • Serve as a bridge between patients, insurance providers, and facility staff to ensure accurate billing, compliance, and communication
  • Assist with administrative processes, insurance verification, and patient advocacy
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Owner / Licensed Agent

Rabey Insurance Agency / Farmers Insurance
02.2010 - Current
  • Founded and managed an independent insurance agency providing a full suite of personal and commercial products
  • Recruited and trained team members, maintained client relationships, and ensured compliance with state and federal regulations
  • Developed strategic marketing and community engagement initiatives
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Enhanced company's market position by identifying and pursuing new business opportunities.

Office Manager / Agency Producer

State Farm Insurance – Joe Delgado Agency
08.1991 - 12.2009
  • Oversaw daily agency operations, staff coordination, and customer service delivery
  • Handled client policies, claims processing, and renewals, ensuring high satisfaction and retention
  • Supported agency growth through effective lead generation and follow-through
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Associate of Arts - Business

University of Phoenix
Tucson, AZ
05.2025

High School Diploma -

Bisbee High School
Bisbee, AZ
01.1990

Skills

  • Leadership and Collaboration
  • Project and Operations Management
  • Community Involvement & Outreach
  • Staff Development/Human Resources
  • Strategic Marketing, Planning, and Sales
  • Client/Customer Account Coordination
  • Team leadership=
  • Project management

Certification

  • Licensed Insurance Agent, Arizona, Property & Casualty, Life & Health
  • Notary Public, Arizona, 2009-01-01, Present

Accomplishments

  • Successfully retained multiple key clients after stepping in during policy renewal cycles impacted by leadership transitions
  • Reconciled and clarified outstanding subjectivities for high-risk policies, preventing account loss and restoring broker-client trust
  • Regularly addressed urgent client requests—such as customized spreadsheets for multistate premium allocation—well within deadline
  • Reorganized large renewal programs (30–40 accounts per client) while simultaneously onboarding new accounts and expanding service reach
  • Built strong, lasting relationships with community and local businesses through targeted outreach and education initiatives

Manager Feedback

  • Recognized as a reliable, valued member of the service team
  • Frequently praised by senior leadership and clients for professionalism and integrity
  • Known for facing challenges head-on with a solution-oriented mindset
  • Demonstrates consistent problem-solving and critical thinking skills under pressure

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Insurance & Patient Liaison / Utilization Review

America's Rehab Campus
05.2024 - Current

Owner / Licensed Agent

Rabey Insurance Agency / Farmers Insurance
02.2010 - Current

Office Manager / Agency Producer

State Farm Insurance – Joe Delgado Agency
08.1991 - 12.2009

High School Diploma -

Bisbee High School

Associate of Arts - Business

University of Phoenix

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ERNESTINA B. RABEY