Ernestina Liranzo De Jesus
Lauderhill,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Edible Arrangements
02.2022 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Credits and Collections Specialist
EL EMBAJADOR THE ROYAL HIDEAWAY HOTEL
02.2019 - 10.2021
- Improved credit collections by implementing efficient tracking and follow-up procedures.
- Reduced outstanding debts through timely intervention and assertive negotiation strategies.
- Enhanced company cash flow by closely monitoring accounts receivable and diligently pursuing overdue payments.
- Analyzed customer credit data to make informed decisions on extending or denying credit, minimizing financial risk.
- Collaborated with sales teams to establish credit limits for new customers, ensuring optimal business growth without compromising financial stability.
- Streamlined processes for managing invoicing and payment plans, resulting in more accurate billing records and improved collection efficiency.
- Maintained strong relationships with clients by providing exceptional communication and resolving disputes professionally.
- Developed comprehensive reports detailing account status, enabling management to make informed decisions regarding collections efforts.
- Trained junior staff members in best practices for credits and collections, fostering a knowledgeable team capable of handling complex situations.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Generated and distributed monthly customer statements.
Collections Account Manager
PALLADIUM HOTEL GROUP
02.2010 - 03.2018
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Created daily and weekly cash reports for accounting management.
- Oversaw daily posting of payments to customer accounts.
- Generated and mailed updated statements monthly and processed demand letters.
Education
BBA - Accounting And Business Management
UNIVERSIDAD AUTONOMA DE SANTO DOMINGO
DOMINICAN REPUBLIC02.2011
Skills
- Financial Reporting
- Process Improvement
- Data Analysis
- Time Management
- Conflict Resolution
- Policy Development
- Problem Solving
- Attention to Detail
- Decision Making
- Customer Service
- Staff Training
- Risk Management
- Team Leadership
- Organizational Skills
- Adaptability
- Employee Development
- Administrative Management
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager of Operations
Edible Arrangements
02.2022 - Current
Credits and Collections Specialist
EL EMBAJADOR THE ROYAL HIDEAWAY HOTEL
02.2019 - 10.2021
Collections Account Manager
PALLADIUM HOTEL GROUP
02.2010 - 03.2018
BBA - Accounting And Business Management
UNIVERSIDAD AUTONOMA DE SANTO DOMINGO
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