Ernestina Lugo
Yuma,AZ
Summary
Hospitable Admissions Coordinator with over 10 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admissions Specialist
EASTER SEALS BLAKE FOUNDATION
07.2015 - Current
- Reviewed and verified data on all submitted documentation
- Completed admissions duties with timeliness and accuracy.
- Performed filing, billing and routing messages to appropriate people for office
- Answered phones, called prospects and handled initial email contacts for applicants to program.
- Provided clerical support to academic administration officials and admissions team.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed surveys by rechecking contact information before ending each call.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
Front Desk Receptionist
Catholic Community Services
01.2013 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Teacher's Assistant
Happy Trails Learning Center
08.2006 - 11.2013
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Documented student progress and communicated with parents to keep informed.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
Education
No Degree -
University of Phoenix
Tempe, AZHigh School Diploma -
Mira Loma High School
Sacramento, CA08.2001
Skills
- Data Acquisition
- Application Review
- Application Processing
- Ethical Conduct
- Strong Communication
- Time Management
- Problem Solving
- Customer Service
- Resourcefulness
- Professionalism
- Confidentiality Maintenance
- Flexibility
- Computer Literacy
- Multitasking
- Medical Admissions Processes
- Records Maintenance
- Computer Skills
- Microsoft Office
Certification
- Certified - Relias Training
- Certified - DCS YAP for Mercy Care Providers
- First Aid and CPR
- Leval one Fingerprint Clearance Card
Languages
Spanish
Native or Bilingual
Timeline
Admissions Specialist
EASTER SEALS BLAKE FOUNDATION
07.2015 - Current
Front Desk Receptionist
Catholic Community Services
01.2013 - 08.2015
Teacher's Assistant
Happy Trails Learning Center
08.2006 - 11.2013
No Degree -
University of Phoenix
High School Diploma -
Mira Loma High School
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