Ernestina Ruiz
Cypress,TX
Summary
Seasoned Sales Supervisor with background in driving sales performance and team leadership. Experience includes overseeing sales teams, setting goals, coaching staff, and coordinating with management to optimize strategies. Strengths include strategic planning, problem-solving, communication skills, and ability to foster a positive work environment. Previous roles have resulted in improved team performance, increased sales growth, and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Supervisor
Kohls Department Store
Cypress, Tx
06.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Oversaw hiring process for new personnel within the department.
- Supported sales team members to drive growth and development.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed inventory levels at store locations according to corporate guidelines.
Sales Associate
Kohls Department Store
Cypress , TX
10.2021 - 06.2023
- Handled customer complaints in a professional manner.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Conducted product demonstrations to highlight features and benefits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
Assistant
Brioso Fire And Security
Cypress, Tx
10.2020 - 09.2021
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Provided HR administrative assistance to management team.
- Used filing systems to improve document management and organization.
- Monitored office services mailbox for business support needs and requests.
Sales Associate
Dillard's
10.2017 - 10.2020
- Greeted customers as they came in.
- Performed sales transactions and assisted customers with anything they needed.
- Worked in the ladies denim department and then worked in ladies swimwear
- Recommended, selected and located merchandise based on customer desires.
- Handled customer complaints in a professional manner.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Collected payments and provided accurate change.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Macy's
09.2015 - 03.2017
- Greeted customers as they came in
- Performed sales transactions and assisted the customers with anything that they needed.
- For example, choosing the correct product or merchandise for different occasions.
- Processed transactions using a point-of-sale system.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Assistant
Brioso Fire and Security
06.2015 - 08.2015
- Worked on the computer by entering data, such as information on any jobs that were performed.
- Assisted in communicating with customers.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Answered incoming calls and directed them to appropriate personnel or departments.
Assistant
Brioso Fire and Security
06.2014 - 08.2014
- Worked on the computer by entering data, such as information on any jobs that were performed.
- Assisted in communicating with customers.
- Organized and maintained filing systems for documents and records.
Education
Bachelors of Science - Biology
University of Texas At Tyler
Tyler, TX05.2021
High School - pharmacy tech license
Robert E. Lee High School
01.2015
Skills
- Great communicator
- Microsoft Office (Excel, Word, Publisher)
- Problem solving
- Ability to work under pressure
- Adaptability
- Employee training
- Sales strategy
- Point-of-sale operation
- Team building
- Product knowledge
- Staff supervision
- Management support
- Customer service
- Sales reporting
- Store appearance and merchandising
- Sales team oversight
- Staff training
Projects
Book Drive, Organized a community wide book drive which allowed us to donate more than 1200 books to the literacy council of Tyler., Junior and Senior year of high school
Languages
- Fluent in English
- Fluent in Spanish
Languages
Spanish
Professional
English
Professional
Accomplishments
- Pace Setter Award 2018
- Pace Setter Award 2019
Timeline
Sales Supervisor
Kohls Department Store
06.2023 - Current
Sales Associate
Kohls Department Store
10.2021 - 06.2023
Assistant
Brioso Fire And Security
10.2020 - 09.2021
Sales Associate
Dillard's
10.2017 - 10.2020
Sales Associate
Macy's
09.2015 - 03.2017
Assistant
Brioso Fire and Security
06.2015 - 08.2015
Assistant
Brioso Fire and Security
06.2014 - 08.2014
Bachelors of Science - Biology
University of Texas At Tyler
High School - pharmacy tech license
Robert E. Lee High School
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