Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Ernestina Sanchez

Lubbock

Summary

Versatile customer service representative with a strong foundation in cash handling and inventory management. Known for enhancing customer experiences through effective communication and attention to detail, committed to driving high service standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender

Flamingo's Cantina/ Mateo's/ Sportsman's
Lubbock
03.2025 - 07.2025
  • Prepared and served a variety of cocktails and beverages to customers.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Managed inventory levels and restocked supplies as needed during busy shifts.
  • Engaged with customers to enhance their experience and build rapport.
  • Handled cash transactions accurately while processing customer orders efficiently.
  • Ensured compliance with health and safety regulations in the bar environment.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Dispatcher

Lubbock County Sheriff's Office
Lubbock
06.2023 - 03.2025
  • Monitored radio communications for emergency response coordination.
  • Directed calls to appropriate law enforcement units promptly.
  • Maintained accurate logs of all incoming and outgoing communications.
  • Assisted officers with real-time information during critical incidents.
  • Utilized dispatch software to track unit locations and statuses.
  • Collaborated with local agencies to ensure effective resource deployment.
  • Provided support to the public by answering inquiries and offering assistance.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Monitored emergency calls and assessed urgency of situations.
  • Coordinated responses with police, fire, and medical personnel.
  • Maintained clear communication with callers during emergencies.
  • Provided critical information to first responders on scene.
  • Managed multiple calls simultaneously while ensuring accuracy.
  • Used radio, telephone and computer system to update first responders with new information.

Juvenile Supervision Officer

Lubbock County Juvenile Justice Center
Lubbock
10.2014 - 06.2023
  • Supervised juvenile residents during daily activities and ensured compliance with facility rules.
  • Monitored behavioral incidents and documented reports for review by management.
  • Conducted regular safety checks of living areas and equipment to maintain security standards.
  • Implemented behavior management strategies to promote positive interactions among residents.
  • Assisted with group discussions and activities to encourage social skills development.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans for youth.
  • Provided crisis intervention support during emergencies or conflicts among residents.
  • Maintained accurate records of resident attendance, behavior, and incidents for reporting purposes.
  • Intervened during conflicts between youths while supervising recreational activities at local parks or centers.
  • Performed initial intake interviews with juvenile offenders and their families to assess risk factors.
  • Completed daily reports.
  • Patrolled correctional facility to ensure it's clean, secure and maintained.
  • Observed and recorded progress of each juvenile offender.
  • Followed medical orders and dispensed medications, when needed.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Coordinated shakedowns to locate and remove unauthorized items.

Customer Service Representative

Ashley Furniture Warehouse
Lubbock
10.2013 - 05.2014
  • Collaborated with team members to ensure seamless service delivery.
  • Maintained accurate records of customer interactions and transactions.
  • Utilized CRM software to track customer issues and follow up regularly.
  • Engaged with customers to understand their needs and preferences directly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

High School Diploma -

Frenship High School
Wolfforth, TX
05-2010

Some College (No Degree) - Science

South Plains College
Levelland, TX

Skills

  • Inventory management
  • Cash handling
  • Customer engagement
  • Effective communication
  • Emergency coordination
  • Team collaboration
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Strong multitasking
  • Active listening
  • Service coordination
  • Schedule management
  • Incident reporting
  • Database management
  • Driver communication
  • Training & Development

Affiliations

  • Crafting
  • Professional Skills

Certification

  • TABC certified
  • Food Handlers
  • First Aid
  • CPR certified

Timeline

Bartender

Flamingo's Cantina/ Mateo's/ Sportsman's
03.2025 - 07.2025

Dispatcher

Lubbock County Sheriff's Office
06.2023 - 03.2025

Juvenile Supervision Officer

Lubbock County Juvenile Justice Center
10.2014 - 06.2023

Customer Service Representative

Ashley Furniture Warehouse
10.2013 - 05.2014

High School Diploma -

Frenship High School

Some College (No Degree) - Science

South Plains College

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